Drug testing

11 Moments of Truth

These moments come when a customer or client?

1. Hears someone else praise you or your work.

2. Likes your physical presentation (appearance, voice, and smile).

3. Is touched intellectually and emotionally by what you say.

4. Recognizes you as a model of who or what the person would like to become.

5. Hears that you care.

6. Thinks he/she will be challenged and get what he/she needs from you.

7. Knows that your fee is above their budget and feels you're worth it.

8. Experiences that you are consistently excellent technically.

9. Is sure that his/her success and well-being are your priority.

10. Is able to reach you effortlessly.

11. Can count on you to treat his/her organization with unique needs.

?2004 by Sandra Schrift. All rights reserved

--

Publishing Guidelines: You are welcome to publish this article in its entirety, electronically, or in print free of charge, as long as you include my full signature file for ezines, and my Web site address(http://www.schrift.com) in hyperlink for other sites. Please send a courtesy link or email where you publish to sandra@schrift.com Thank you.

About The Author

Sandra Schrift 13 year speaker bureau owner and now career coach to emerging and veteran public speakers who want to "grow" a profitable speaking business. I also work with business professionals and organizations who want to master their presentations. To find out HOW TO MAKE IT AS A PROFESSIONAL SPEAKER, go to http://www.schrift.com/success_resources.htm Join my free bi-weekly Monday Morning Mindfulness ezine http://www.schrift.com/monday.htm

limousine chicago service
In The News:

Wholesale Buyers Versus Retail Customers

Are wholesale buyers and retail customers really different? Frankly, there... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant... Read More

Customer Conversion Mistakes That Will Cost You

The following are common mistakes that Sales Managers and Owners... Read More

Are You A Coward? I Was

Over the last month, I have come to hate emails... Read More

The Great American Customer Service Unawareness Campaign

Q: I'm so sick of you so-called business experts always... Read More

How To Kick Your Customer Service Up A Notch!

Welcome to the inaugural issue of Human Tech Tips --... Read More

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better

Yesterday I went to buy a sandwich at a franchised... Read More

Customer Feedback: Everyone has an Opinion - USE IT!

Have you ever been in a department store and known... Read More

Top 10 customer service tips

1. Hire people who have a service attitude. Some people... Read More

Cheap To Keep

You've heard it all before when it comes to stats... Read More

One of the Secrets of a Great Customer Experience

A few weeks ago we conducted our annual "Customer Experience... Read More

Customer First Customer Service

The world of customer service is rapidly changing. Thirty years... Read More

A New Way To Handle Complaints, Or Is It?

What a lot of money we have been wasting on... Read More

Making Your Contacts Work For You

The best way to explain this concept is to tell... Read More

What Every Manager Should Know About How to Win the Loyalty of Customers

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More

The Nine Principles of Customer Service for the Travel Industry?

If you want to learn how to get your clients... Read More

Are You Giving Your Customers Enough Reasons To Return To Your Business?

Good customer service just isn't enough anymore in the marketplace... Read More

How CRM Software Works -- Creating Customer Satisfaction with a Click

When people ask, "What is CRM?" the literal answer is,... Read More

When a Customer Has Done Everything to Get Your Goat

You try to make your customers happy. You sincerely WANT... Read More

Customer Service and The Human Experience

Historically, customer service was delivered over the phone or in... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service

Last night I was at my computer and a Skype... Read More

E-Business?s Best Friend: eCRM

From Ebay to the smallest home-operated start-up, e-businesses of all... Read More

Making Customer Satisfaction Surveys Work

Why bother? Good customer service is the life blood of... Read More

Transforming Disgruntled Customers into Your Biggest Advocates

"I am writing to complain about the widget I bought... Read More

induction tunnel best led light bulb Pete's produce ..