Drug testing

11 Ways to Get What You Want - Be a Clever Customer!

We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become - or we can do something about it ourselves, when we have those one-to-one opportunities with a real person.

  • Be positive and confident
    Busy sales staff are under pressure and they like to deal with people who are clear and know what they want - then they can get on with their next customer! So perk up, do your homework and have everything ready and clear.
  • Smile - a little!
    By adopting a positive demeanour, making eye contact and being friendly, you will be one in twenty who is. Don't try it too much, or that will irritate too, but just nice, friendly and a little smiley will work wonders!
  • Don't Use Their Name
    This will vary culturally. In the UK, sales people don't like to be called by their name at all. So be careful - if you know it fits wherever you live and shop, then fine - but observe and notice what is going to work and stick to it.
  • Ask for help
    Use the words 'I wonder if you can help me' and then be clear about what you want. This links in with their emotions - ('someone needs me'!) - which is very powerful relationship-building for you
  • Match!
    As you give clear information about what you need from them, make positive and supportive movements and sounds that encourage them onwards. This builds rapport and makes a relationship much more likely to happen. Because people like to help, the feedback indicates that is what they are doing and...they will like you - one more step forwards in getting what you want.
  • Ask Something Else
    When they are answering your questions, ask them, once or twice, a little more about what they have told you. This shows that you have been listening and value their information. This powerfully builds the bond even more between you!
  • Open and Closed
    By asking some open (what, how, why, where, when, which) and some closed questions (those which only need a 'yes' or a 'no'), you will vary the pressure they feel under. Being able to say 'yes' or 'no', as well as giving you lots of information, means that they get a few breaks and don't feel quite so 'interrogated'.
  • Say Thank You
    At the end of their answers, whether you have reached a satisfactory conclusion or not, thank them for their help - make them feel valued.
  • Invest
    It's great to invest time in spending a little time in 'chat' mode with your sales person. If they have time - you have to judge from their manner, whether they are in the mood to spend time with you. It varies from person to person, time of day and location. But it's worth being aware of.
  • Part Well
    At the very end of the transaction, make sure that you add a smiley 'thank you' to the mix. Selling stuff all day is tough in itself, without all the extra clutter that sales people have to do for their organisation. So by 'making their day' you will be creating a relationship which will be valuable to you for years to come.
  • And For Exceptional Cases
    Make sure that you are aware of their name, and write and tell their boss - better, their head office. This may or may not do you any financial benefit, but hey, it sure will make you feel great that you have 'made someone's day' by telling the rest of their organisation about them!Being smart as a customer can get you benefits that you never expected. Being an awkward, 'clever' or downright obnoxious customer will never help you. By using these tips, you will receive more than you might expect, not every time maybe, but sometimes - and that has got to be a win.

    Martin Haworth, for a long time was a retailer and now is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, http://www.coaching-businesses-to-success.com. For the advice Martin shares with businesses on Customer Service, checkout the 'Customer' pages. (Note to editors. Feel free to use this article, wherever you think it might be of value - it would be good if you could include a live link)

    ...helping you, to help your people, to help your business grow...

    limousine chicago service
    In The News:

  • The 3 Rs of Customer Service

    What I am about to tell you may seem very... Read More

    Top Ten Strategies for Delivering 5-Star Customer Service

    Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More

    What Do They Want Anyway?

    You want customers. I want customers. We all want customers.... Read More

    Stay - Say - Pay

    Would you like to have customers that stay with you... Read More

    Quality vs. Quantity

    There is a battle in Call Centers. The teams are... Read More

    Communicating for Profit and Customer Satisfaction

    The President of a 200+ store division of a major... Read More

    Why Passenger Surveys are a Transport Operators Best Friend

    Public transport operators who already use passenger surveys may not... Read More

    What Every Manager Should Know About How to Win the Loyalty of Customers

    Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More

    Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!

    Given the choice of dealing with a positive, upbeat employee... Read More

    Are You Giving Your Customers Enough Reasons To Return To Your Business?

    Good customer service just isn't enough anymore in the marketplace... Read More

    Keeping Clients Happy Keeps them Coming Back

    Whether you are a seasoned small business professional, or you... Read More

    4 Tips Toward Overcoming Bad Customer Service

    Customer service is the pits, you say. You are not... Read More

    Hit The Jackpot With Customer Complaints

    Our most powerful instinct is to avoid customer complaints, but... Read More

    How To Handle Customer Billing Snafus

    Q: I just discovered that for the past six months... Read More

    You MUST Sweat the Small Stuff

    It's The Little Things That Make or Break a Small... Read More

    You Bever Know Who Youre Serving

    You Never Know Who You're Serving when customers turn irate.I... Read More

    Modern Call Center Solutions - Keeping in Touch is the Key

    Call center solutions solve a range of age-old problems. As... Read More

    The Dissatisfied Customer

    We, as small business people, naturally dislike complaints from our... Read More

    Aint We Wonderful!

    It may come as a surprise to you to discover... Read More

    Your Career Plan--Think Like A CEO

    You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More

    Losing Angry Customers

    This article offers five ways to help you deal with... Read More

    First Contact: The Source of Customer Loyalty

    With customers being smarter, more cost conscious, more product knowledgeable... Read More

    Be A Resource

    What is one of the greatest ways to add value... Read More

    Is Your CRM (Customer Relationship Management) System Doomed To Fail?

    "Right, People. Let's blast out that mail campaign we've been... Read More

    What Type Of Software Is This?

    The other day while at the book store, I came... Read More

    led parking lot light fixtures pedestrian street light Pete's produce ..