Drug testing

4 Things Your Clients Want From Your Company

Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals. Even what blocks their efficiency and growth (blind spots) is different. Davis, Kingsley & Company has conducted hundreds of interviews and there are four strong themes that always emerge.

Listen to me. This is the Big Daddy of client desires. Your clients want you to listen to them. The implications of this theme lead to a variety of creative programs that will put you in a listening position with your clients. While surveys, at times, can be useful, we have found they do not satisfy a client's need to be heard.

Show me you've listened. If your clients take the time to speak up and offer their opinions about their experience with your company, your company must show a response. This doesn't mean thank you notes. This means showing the client that changes have been made. Showing them that their opinions made a difference. This is another opportunity to be creative about building relations with clients.

Serve, don't sell. Each client thinks they are different and unique. They also know they have needs and they know your company has some solutions. Clients want their service providers to listen to their needs and offer a response to the need when appropriate. This is different from selling although the activity may end with a sale being made. They do not want to hear your sales pitches just because you have a need to book more business or cross-sell.

Understand me. Every client thinks they are unique. You must do research to understand the problems your clients face from an individual standpoint as well as from company and industry perspectives. Demonstrating that you understand their unique personal and company concerns can be one of your key service differentiators.

Davis, Kingsley & Company can help you design and execute an effective client satisfaction assessment program to address these themes.

Provide mechanisms to listen to your clients. Companies hire us if they want candid and honest feedback from their clients. Our outsider status lets individuals talk freely about whatever is on their minds.

Be creative about demonstrating that you have listened. We work with companies to help them respond to the positive feedback to any problems uncovered. Then we make sure their clients are aware of the changes. After all, it was their opinions that offered the insights.

Build good relationships; it's still primary. It's common knowledge now that most complex sales are consummated after solid relationships are built. And we all know the best relationships are built on trust and respect. Davis, Kingsley & Company helps companies create opportunities that allow their clients to trust and respect them.

How is your organization doing? What would your clients say to us?

Darcie Davis, President of Davis, Kingsley & Company. Darcie is a management consultant, speaker, author and trainer. She works with companies to secure genuine feedback from their clients before advising them on strategic decisions about sales, marketing, and operations. Her advice will keep your clients out of the jaws of the competition.

Learn more about Darcie and the services offered at her firm at: http://www.DavisKingsley.com

limousine chicago service
In The News:

Tips for Curing Bad Customer Service

Bad customer service is everywhere these days - unmanned front... Read More

You MUST Sweat the Small Stuff

It's The Little Things That Make or Break a Small... Read More

Minimize The Pain of Check Recovery

$350 million in bad checks are written each and every... Read More

Communicating for Profit and Customer Satisfaction

The President of a 200+ store division of a major... Read More

Loyal Customers Take Commitment

In today's competitive world of retail, many stores are implementing... Read More

Dealing with Disgruntled Customers

No matter how hard you try, in business you simply... Read More

Cheap To Keep

You've heard it all before when it comes to stats... Read More

Sales Marketing: 10 High Impact Ways To Improve Your Customer Service

If you want to last a long time in business... Read More

The Dissatisfied Customer

We, as small business people, naturally dislike complaints from our... Read More

Customer Service Has Moved Toward Customer Care

As I waited for an answer to my VCR inquiry... Read More

Customer Service: Stop Sabotaging Your Customer Relationships

If you've called for customer service recently you're familiar with... Read More

Say It With Humor

When you own a business, you may find yourself in... Read More

Who Says the Customer is Always Right?

We all know the old adage, "The Customer is Always... Read More

Losing Angry Customers

This article offers five ways to help you deal with... Read More

Basic Levels of Consumer Integrity that Presently Permeates Society

Reality is not always pretty. But here is a tad... Read More

4 Customer Service Mistakes Companies Should Avoid Making

1) Being placed on hold endlessly. Don't you just love... Read More

How Do You Create Customer Loyalty?

Another sad fact of life is that these days, very... Read More

Foolproof Customer Service Strategies (That Only A Fool Would Try!)

Ever notice how customer service varies from store to store?... Read More

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every... Read More

Automating Your Help Desk Workflow

Do you know you can open, answer, close and report... Read More

More Customers - Watch those Little Things

Two situations, two perfectly acceptable experiences, but in one case,... Read More

Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong

The Reason Why Direct Internet Marketers Have To Work So... Read More

Renewing Customer Loyalty

Every business loses customers, but not many do much about... Read More

A White Paper: Profiting with Kindness

In 2002, there wasn't much interest for Kindness in business,... Read More

Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer... Read More

led floodlights induction street Pete's produce ..