If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?* I'm sorry. I didn't get that.... Read More
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Customer Service representative for your employer, you are faced with a never-ending barrage of complaints, problems, and questions on a daily basis,... Read More
It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.As I stooped down to tie her shoelaces,... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the right... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the... Read More
If you're still dreaming about raising outside capital for your business before you have any paying customers, I've got a nice big bucket of ice water to throw on you. Wake up! The cold reality is that investors aren't interested in your business idea unless you can demonstrate that you've... Read More
Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars.The reason I ask is because many businesses are so focused on attracting new customers they forget about retaining and... Read More
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any given moment you, your clients, and employees are dealing with one or the other of these challenges in life. No one has escaped from this life untouched by problems, both big and small. No matter how people may appear on... Read More
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There are five techniques that have been proven to be... Read More
Even the best business will receive an occasional customer complaint.... Read More
First let us specifically define customer service. It is the... Read More
Are you concerned about customer loyalty? Are your customers so... Read More
Go into many businesses today and try and get service,... Read More
Do many of us realize that we are working an... Read More
Winning Customer ExperiencesMuch research has been done on what the... Read More
Customer service today is getting worse. Win customers over and... Read More
Historically, customer service was delivered over the phone or in... Read More
Improving customer service starts at the top - with us... Read More
This article offers five ways to help you deal with... Read More
Welcome to the inaugural issue of Human Tech Tips --... Read More
Millions of people, just like you, end up with a... Read More
Quest for new clients shouldn't ignore those who pay the... Read More
Corporations in every sector are spending more than ever before... Read More
Those of us doing business over the internet have to... Read More
As someone who has been heavily involved facilitating strategic planning... Read More
Whether online or off, if you plan on running or... Read More
The purpose of business is to create and retain a... Read More
Would you like to have customers that stay with you... Read More
The other day while at the book store, I came... Read More
Is the special treatment you designed specifically to keep customers... Read More
Those of us in home based and small businesses are... Read More
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
One thing all successful small business owners have in common... Read More
1. Hire people who have a service attitude. Some people... Read More
Have you seen that thing on TV where the gal... Read More
Why is it that Microsoft wants you to buy its... Read More
If you want to last a long time in business... Read More
Sales is tough to get right, and depends on retaining... Read More
Every business loses customers, but not many do much about... Read More
When was the last time you received a handwritten note... Read More
Have you ever walked into a store and things looked... Read More
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
Good customer service just isn't enough anymore in the marketplace... Read More
In my day to day practice in strategic human resource... Read More
Walmart was the first business to require all its employees... Read More
We all know the old adage, "The Customer is Always... Read More
If you're like me, you've had plenty of experience with... Read More
The buzz is all about customer service and call center... Read More
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
According to customer service studies by marketing gurus of the... Read More
Have you ever called a company and been greeted with... Read More
These moments come when a customer or client?1. Hears someone... Read More
Every business owner should have a picture of his or... Read More
Customer service is the pits, you say. You are not... Read More
Every customer looks for 3 special benefits when they do... Read More
Over the last month, I have come to hate emails... Read More
Corporations in every sector are spending more than ever before... Read More
Landing a new client is like courting a potential spouse.... Read More
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