If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?* I'm sorry. I didn't get that.... Read More
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Customer Service representative for your employer, you are faced with a never-ending barrage of complaints, problems, and questions on a daily basis,... Read More
It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.As I stooped down to tie her shoelaces,... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the right... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the... Read More
If you're still dreaming about raising outside capital for your business before you have any paying customers, I've got a nice big bucket of ice water to throw on you. Wake up! The cold reality is that investors aren't interested in your business idea unless you can demonstrate that you've... Read More
Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars.The reason I ask is because many businesses are so focused on attracting new customers they forget about retaining and... Read More
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any given moment you, your clients, and employees are dealing with one or the other of these challenges in life. No one has escaped from this life untouched by problems, both big and small. No matter how people may appear on... Read More
|
|||||
|
|
|
|||
Quest for new clients shouldn't ignore those who pay the... Read More
The President of a 200+ store division of a major... Read More
Have you seen that thing on TV where the gal... Read More
In the competitive world of the 20th century, we generally... Read More
Ever notice how customer service varies from store to store?... Read More
It's never too soon to start saying thanks to your... Read More
CRM was supposed to bring companies closer to their clients.... Read More
When you make a mistake with a customer, should you... Read More
One of the basics of acting taught to me in... Read More
The defintion of Customer Relationship Management (CRM) that I favor... Read More
One of my classes in management focused on the repeat... Read More
Last night I was at my computer and a Skype... Read More
Different people call their Customers by different names. If they... Read More
$350 million in bad checks are written each and every... Read More
1. Stay in contact with customers on a regular basis.... Read More
If you are up to your ears in a stressful... Read More
My regular readers will know that one of the things... Read More
The world of customer service is rapidly changing. Thirty years... Read More
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
How often have you left a meeting with a customer... Read More
Outsourcing seems to be the new-new thing and approximately 50%... Read More
In my day to day practice in strategic human resource... Read More
Customer support is very important when you're running a business,... Read More
Wherever you turn these days you'll find articles covering every... Read More
*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
What is your customer saying about you? Do you really... Read More
Which is more important the technology or the customer?The one... Read More
In my day to day practice in strategic human resource... Read More
In a strange juxtapositioning of articles, this month's UK '... Read More
Customer service is an integral part of our job and... Read More
Oh, what has happened to the carbon-based organizational interface? Many... Read More
So today was the day where I almost stopped going... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
Client satisfaction starts with meeting or beating the contractual obligations... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
Have you ever been in a department store and known... Read More
Do you know you can open, answer, close and report... Read More
You probably realise how the wrong tone of voice and... Read More
Public transport operators who already use passenger surveys may not... Read More
"Every company's greatest assets are its customers, because without customers... Read More
What happened to the old saying, the customer is always... Read More
In 2002, there wasn't much interest for Kindness in business,... Read More
Why do some businesses offer points, stamps or every tenth... Read More
Every time my firm conducts communication skills training, we know... Read More
In today's highly competitive economy, it is difficult to maintain... Read More
In the competitive world of the 20th century, we generally... Read More
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
I hate to sound like one of those cheesy get-rich-quick... Read More
Service can be described as a "performance" of some kind... Read More
Customer Service Customer Service |