What Type Of Software Is This?

The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.How can any self respecting businessman (even a small one at that) pick up a copy of this cheap sale accounting CD from the box for... Read More

Is Your Food Establishment Clean?

Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?". I mean, do you and your staff really care about cleanliness and hygiene?Just complying with hygiene regulations will almost certainly result in you breaking them. By meeting... Read More

Customer Service For Huge Profits

Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business has a future or not. There are two vital components to every interaction you have with a customer1) The purchase or transaction 2) The relationshipIn order... Read More

Learn to Anticipate Your Customers Needs

This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I've been less than pleased with the customer service so far.This morning when we decided to go to breakfast, my mouth started watering for their delicious... Read More

The Art of Giving Great Service

Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards.Let's look at an example of service... Read More

Mexico: Online Ordering?Dont!

I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want. Presto, like magic, it appears at your... Read More

In The News:

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Customer Satisfaction and the Service Business

The relationship between customer satisfaction and success of a service... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

Your Number One Asset

Customers put you in business, keep you in business, and... Read More

Importance of Good Customer Support in Online Computer Peripherals Shops

Looking for hi-fi computer peripherals? Finding it tough to decide... Read More

Who Says the Customer is Always Right?

We all know the old adage, "The Customer is Always... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most... Read More

5 Golden Online/Offline Business Rules To LIVE Or DIE By

Whether online or off, if you plan on running or... Read More

Dealing with Disgruntled Customers

No matter how hard you try, in business you simply... Read More

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most... Read More

Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!

Given the choice of dealing with a positive, upbeat employee... Read More

4 Things Your Clients Want From Your Company

Sure, all clients are different. They have different kinds of... Read More

Setting Up a Customer of the Week Program for a Mobile Car Wash

In a mobile detail or mobile car wash business you... Read More

Marketing as a Spiritual Practice

"Marketing as a spiritual practice." It sounds contradictory ? how... Read More

Communicating Value

Abstract: People buy for their reasons, not yours. This article... Read More

What Type Of Software Is This?

The other day while at the book store, I came... Read More

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service

Whether in a restaurant, a retail establishment, or the local... Read More

Everyone talks in code!

How often have you left a meeting with a customer... Read More

Call Center Services - An Ever Increasing Demand

Are your company's call center services all that they could... Read More

How To Build a Profitable Business

It's never too soon to start saying thanks to your... Read More

Customer Service - How Good Are YOU?

At 8.30 am a wealthy client (on his way to... Read More

Loyal Customers Take Commitment

In today's competitive world of retail, many stores are implementing... Read More

Whatever Happened To Customer Service?

Do you remember the last time you went into a... Read More

DONT Give Your Customers What They Want!

One of the mantras we hear repeatedly in business is... Read More

Are You A Coward? I Was

Over the last month, I have come to hate emails... Read More

Complaints Are Actually A Good Thing!

Nobody likes to get complaints. They make you question your... Read More