Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to... Read More
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru.Your question, undoubtedly, is how do I find time in my unbelievably over-loaded... Read More
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct mindset we are referring to here is to always think in terms of benefits for your customers. The... Read More
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions."Now don't get me wrong. I spent many, many years training Customer Service Reps.... Read More
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.Make Customer Satisfaction Your Top PriorityDon't just make sales. Create customers - satisfied customers. In addition... Read More
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.MeetingsIn most organizations it's easy to deliver additional value around meetings, because statistically, most companies run meetings poorly. Capture important notes during your... Read More
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.1. You Are the Maitre of Your BusinessYour role is take that of a maitre d'hotel. You should meet your guests (customers),... Read More
Having been in business a number of years, I'm amazed at the number of people who don't have the slightest idea of what customer service is. Customer service is not a way of doing things ? it's an attitude.I always love it when company's send their people to seminars to... Read More
Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter?The point of the message is that "Thank You" goes a long way to making people... Read More
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.These first ten tips... Read More
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As someone who has been heavily involved facilitating strategic planning... Read More
A couple of years ago I had a call from... Read More
A general counsel of a large international consulting firm told... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
Over promising is a problem only when you under deliver.... Read More
Walmart was the first business to require all its employees... Read More
The purpose of business is to create and retain a... Read More
Reality is not always pretty. But here is a tad... Read More
Would you like to have customers that stay with you... Read More
The other day a reporter call to interview me on... Read More
There are two Post Offices that I routinely visit. One... Read More
"Society is always taken by surprise at any new example... Read More
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What kind of image do you present when marketing your... Read More
In a strange juxtapositioning of articles, this month's UK '... Read More
I will not make sales. I will make Customers.I will... Read More
It never fails to amaze me how many companies have... Read More
As I waited for an answer to my VCR inquiry... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
Every customer looks for 3 special benefits when they do... Read More
You are serving great food. Your establishment is new, spotless... Read More
Why is it that Microsoft wants you to buy its... Read More
A few weeks ago we conducted our annual "Customer Experience... Read More
Service can be described as a "performance" of some kind... Read More
The latest report from the American Customer Satisfaction Index (Michigan... Read More
Periodically every sales person encounters the customer who refuses to... Read More
Anyone who knows me knows my favorite fast food restaurant... Read More
A few weeks ago we conducted our annual "Customer Experience... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
Historically, customer service was delivered over the phone or in... Read More
Every time my firm conducts communication skills training, we know... Read More
"Right, People. Let's blast out that mail campaign we've been... Read More
Why bother? Good customer service is the life blood of... Read More
Clients? they are the most important influence in the success... Read More
You are serving great food. Your establishment is new, spotless... Read More
In a strange juxtapositioning of articles, this month's UK '... Read More
Have you ever called a company and been greeted with... Read More
Are wholesale buyers and retail customers really different? Frankly, there... Read More
Another sad fact of life is that these days, very... Read More
Last night I was at my computer and a Skype... Read More
I will not make sales. I will make Customers.I will... Read More
The best way to explain this concept is to tell... Read More
The call center represents your first line of communication with... Read More
During the course of everyday business, many of you encounter... Read More
Walmart was the first business to require all its employees... Read More
You have no doubt heard the saying that the customer... Read More
One thing all successful small business owners have in common... Read More
Do you have good customer service? Even for your free... Read More
You've heard it all before when it comes to stats... Read More
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