Post Office, Incredible Lady Postmaster

There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Many times, I will actually detour to visit that particular Post Office ... why?The Postmistress there is an exceptional human being.... Read More

Why Cant Microsoft Make Soft Packaging?

Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!Good luck finding any clue as to an easy way to... Read More

Communicating Value

Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about.Always, but especially during lean times, effective sales professionals know the importance of communicating value.Budgets ? if they ever were discretionary ? are tighter. Business customers are being asked... Read More

The Death of the Loyal Customer

One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business. We spent hours discussing ways to turn "first time" buyers into repeat customers. This is not a new concept. We've all heard the... Read More

Difficult Customers - Theres No Such Thing

A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team, on "How to Deal with Difficult Customers".I had several telephone conversations with this manager organising dates, times and getting to understand... Read More

How To Build a Profitable Business

It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and do something every month.Keep in contact with your clients and vendors by sending articles you have written... Read More

Improving Customer Service

Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers. Having 10 plus years operating, owning and working in the food business and being a customer myself, I know what good customer... Read More

Whats For Lunch?

As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the expectations of their customers in a big way.Let me tell you about one of them.Recently I spent some time with my daughter in her college town of Tuscaloosa, Alabama. We were spending the day getting... Read More

Doors by Catering to Your Clients

Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.Clients should be catered to. Their every need should be met and more. We need to make them feel like they are our number one client, as they all... Read More

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your... Read More

In The News:

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Say It With Humor

When you own a business, you may find yourself in... Read More

Increase in Customer Sales = Increase in Customer Service

One of the most popular questions asked in online business... Read More

Aint We Wonderful!

It may come as a surprise to you to discover... Read More

Service Equals Performance Equals Service

Service can be described as a "performance" of some kind... Read More

From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer

It's a salesperson's worst nightmare- the phone call that comes... Read More

Dealing with Disgruntled Customers

No matter how hard you try, in business you simply... Read More

How To Handle Customer Billing Snafus

Q: I just discovered that for the past six months... Read More

Mexico: Online Ordering?Dont!

I got it into my head sometime in December 2004... Read More

Dont Work with Jerks: How to Recognize a Difficult Client Early

Five minutes into the call I knew this client was... Read More

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every... Read More

Raising The Bar For Online Magazine Subscription Services And Customer Service

After years of flying below the radar in the magazine... Read More

One Critical Question to Ask Yourself Every Day

What happened to the old saying, the customer is always... Read More

Absence Makes the Heart Grow Fonder

However, in the world of business, this clich? may not... Read More

Whatever Happened To Customer Service?

Do you remember the last time you went into a... Read More

Responding to Complaints

It's possible that in the course of your business dealings,... Read More

CRM - Its Relevance

In today's demanding economy, the first line of any business... Read More

Customer Service Is Dying - and Im Not Feeling So Good Myself

Have you ever called a company and been greeted with... Read More

Importance of Good Customer Support in Online Computer Peripherals Shops

Looking for hi-fi computer peripherals? Finding it tough to decide... Read More

Writing The Book On Great Customer Service

Q: One of the big chain bookstores recently opened up... Read More

Find Out Where Your Firm Stands in Today?s Customer

Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More

Doors by Catering to Your Clients

Clients? they are the most important influence in the success... Read More

Poor Customer Service - Are Your Customers Driving Away Other Customers

Every customer you have is a word-of-mouth advertiser for you.... Read More

Adjustment DENIED

It's just a simple thing ? I bought a new... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how... Read More

Five Tips to Calm Cranky Customers

1. Tis the SeasonRecognize that everyone is frazzled during the... Read More