Drug testing

Astonish your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers and snatch a larger market share from your competitors.

...Offer to do an extraordinary favor

Here's an example of what I mean: A customer of a moving firm wanted to ship a kitchen table and chairs set to his son in a city 300 miles away. But the moving firm had a hefty weight requirement and a high minimum fee. The firm's manager said he made regular trips to that city. So he offered--at no cost--to load the set in his station wagon and deliver it on his next trip.

...Under promise, over deliver

A well-known air freight company promises to deliver a package by 10 am the next morning--but often delivers by 9 or 9:30 am. A local printing company always finishes the job before the due date. These are companies customers can count on.

...Give them a benefit they don't know exists

If your business offers coupons for certain items, discount those items for those purchases even if customers don't have the coupons.

...Put concern above profit

Only offer customers items they can use. Don't sell them higher-priced products just to make a big sale. You'll win the loyalty of customers if you look out for their best interest.

...Follow up after the sale

The most successful salespeople follow up regularly at scheduled times--not when they have a spare moment. Help yourself follow up by keeping a log of commitments made and when you promised to keep them.

...Comfort customers in time of need

Let's discuss this with an example. If a customer's air conditioning unit blinked out on the hottest Saturday of the year. Have a backup plan for these type of emergencies. People never forget it when you ease their comfort and will become your biggest raving fan. Return their call no matter how busy you are or have a plan on how to handle these calls. Work later than normal or have someone part-time and on-call. Talk with them on how you can ease their comfort until you can make it there. Ask if they would like to go to the mall or a movie where it is air conditioned and you will call them when you arrive. It doesn't matter if you are in the air conditioning and heating business or you're a consultant, think of ways you can ease customer's comfort. And don't forget to advertise that as well.

Catherine Franz is a Life and Business Coach and Master Practitioner in the Laws of Attraction. Catherine guides others in finding the light of their own existence and walking an attractive truth in their own lives.

http://www.abundancecenter.com http://abundance.blogs.com

limousine chicago service
In The News:

The Number 1 Rule for Businesses - Be Professional

Have you ever walked into a store and things looked... Read More

4 Things Your Clients Want From Your Company

Sure, all clients are different. They have different kinds of... Read More

From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer

It's a salesperson's worst nightmare- the phone call that comes... Read More

What You Need to Know About CRM

1. It's all about the customer. Some companies focus too... Read More

Customer Service - Winning Customer Experiences

Winning Customer ExperiencesMuch research has been done on what the... Read More

Call Center Software - Your Tool of Choice in Customer Relations

The call center represents your first line of communication with... Read More

Importance of Good Customer Support in Online Computer Peripherals Shops

Looking for hi-fi computer peripherals? Finding it tough to decide... Read More

What To Do When Youve Blown It

It's bound to happen sooner or later ? yes, even... Read More

Businesses Need to Rehumanise

Big companies and corporations have lost the human touch. The... Read More

It?s Customer Service Stupid: Delivering Customer Service Training That Sticks

"Society is always taken by surprise at any new example... Read More

Absence Makes the Heart Grow Fonder

However, in the world of business, this clich? may not... Read More

How to Win the Hearts of Your Customers and Friends

Those of us doing business over the internet have to... Read More

Client Appreciation - It Means Everything!

Want to know the secret for keeping your clients forever?... Read More

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you... Read More

Adjustment DENIED

It's just a simple thing ? I bought a new... Read More

The Marvelous World of Metaphors

Recognize metaphors from every angle and round up more insight... Read More

Setting Up a Customer of the Week Program for a Mobile Car Wash

In a mobile detail or mobile car wash business you... Read More

Stellar Customer Service in 10 Simple Steps

If you're like me, you've had plenty of experience with... Read More

Customer Service and Marketing that Works

Go into many businesses today and try and get service,... Read More

Customer No Service - How to Lose a Loyal Customer!

So today was the day where I almost stopped going... Read More

Listening to Customers - 5 Tips

In a strange juxtapositioning of articles, this month's UK '... Read More

Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong

The Reason Why Direct Internet Marketers Have To Work So... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how... Read More

CRM For Beginners ? Customer Relationship Management Basics

In order to maintain a successful business, the business must... Read More

How To Handle Customer Billing Snafus

Q: I just discovered that for the past six months... Read More

led street lighting fixtures led parking lot lighting Pete's produce ..