Drug testing

Attitude of Service

When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.

It has recently come to mind that the attitude of service is not something you put on and take off when at work. It is something you carry with you throughout each day. Someone who truly has the attitude of service will always serve other people, no matter what the circumstances.

Let's take a look at a few of the more obvious ways of observing an attitude of service.

Have you ever had the occasion to approach a door at the same time another person is advancing toward it? I am frequently amazed that when the other person gets there, they barge through without any thought to me. I don't expect someone to wait five minutes for me to get there, but certainly, if we are reaching the door within seconds of one another, holding the door open would be a courteous gesture.

The reaction I get when I'm the first one to the door and I wait and hold the door open for the other person, is one of surprise. It is so rarely done, that they are more than delighted to have this consideration extended to them. I love the reaction I get. I notice it puts the other person in a better mood and they almost always smile at the gesture. Many times, if it is a double door, they will return the favor by holding the door open for me.

Other opportunities to practice an attitude of service is when driving on the road and someone is trying to pull out of a driveway. Stopping the car so the driver can safely navigate onto the road is almost always responded to with a honk and a wave. They always accompany it with a big smile.

Little things like always saying please and thank you show your respect for the other person. If you aren't saying this in everyday interactions, how will you remember to always do so with the customer?

When someone asks you a question, do you give them your full attention.

When you see someone struggling with their purchases, do you offer to help?

I was taking care of my two grandchildren earlier this year. One of them was 3 months old, the other was 17 months old. When I had to go shopping for necessities, it became a juggling act to get two babies into the store, into one carriage, and also place items in and around them.

The generosity of one woman while I was in line waiting to be checked out, was incredible. She offered to place my items on the conveyor belt for me. Then she spent a good deal of time distracting the older of the babies so I could pay for my purchase. Her kindness and thoughtfulness was so appreciated by me. I couldn't believe that someone who had nothing to gain was being so kind to a stranger.

It made me wonder what would happen if, those people whose job it is to do thoughtful things for customers did the same thing. Imagine how much more business would be attracted to that store.

Are you practicing your customer service skills, even when you aren't waiting on a customer? If not, you might want to begin. It will make it easier when you are face to face with the customer.

Margo Chevers, author of the book STOP the BS (bad service), has been providing sales and customer service seminars to a diverse cross-section of industries for the past 19 years. To receive her free 10 top tips for exceptional customer service, call (800) 858-0797 or email Margo@MargoChevers.com.

limousine chicago service
In The News:

When the Customer Demands: Give a Discount or Lose the Order

Periodically every sales person encounters the customer who refuses to... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant... Read More

Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls

It should be a straightforward business scenario: making sure that... Read More

Putting The Service Back In Customer Service

The future of customer service is here. Technology has made... Read More

Boomerang Customers- What You Might NOT Think Brings Them Back!

With all of the calendars and PDA's and lists I... Read More

The Logic of Emotion!

Homebuyers are an interesting study. Watching people make their home... Read More

First Contact: The Source of Customer Loyalty

With customers being smarter, more cost conscious, more product knowledgeable... Read More

Making the Connection: Customer Relationships That Build Your Business

Have you ever wondered why you often find a coupon... Read More

Importance of Good Customer Support in Online Computer Peripherals Shops

Looking for hi-fi computer peripherals? Finding it tough to decide... Read More

Who Says the Customer is Always Right?

We all know the old adage, "The Customer is Always... Read More

How to Deliver Exceptional Customer Service

Having been in business a number of years, I'm amazed... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients... Read More

What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees

Listening to complaints, whether they're reasonable or not, is a... Read More

Astonish your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and... Read More

Sending Mixed Signals Can Send Your Clients Away

I call it the "wave and roll."You walk up to... Read More

What Every Manager Should Know About How to Win the Loyalty of Customers

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More

Customer Service and Call Center Outsourcing, Whats The Buzz?

The buzz is all about customer service and call center... Read More

Committed To Your Customer? Prove It When They Complain!

Businesses like to brag in their advertising about quality of... Read More

Become a Customer Enthusiasm-Guru!

One thing all successful small business owners have in common... Read More

My Child Has Opie Eye!

7:00 a.m., the silence in the house is broken by... Read More

Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support

Despite rumors to the contrary, the Web is not dead.... Read More

Communicating for Profit and Customer Satisfaction

The President of a 200+ store division of a major... Read More

Putting The Serve Back Into Customer Service

Good service is easy to spot and hard-to-find. Mediocre service... Read More

led garage lighting dimmable led bulbs Pete's produce ..