Drug testing

Businesses Need to Rehumanise

Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here. Aren't you tired of having to talk to machines and sit waiting in queues that may not even really exist, while horrible music repeats itself over and over for eternity? How about having to talk to person after person as they try to find someone else who 'can' do the task that you need done? What about the machine that tells you to speak into the phone but can never properly interpret what you are saying? Or pushing buttons, how many numbers have you had to push before finally being told that the section you are looking for is vacant? Vacant, how about the humans you do finally get in contact with but for some strange reason know less about their job than you do?

I may sound pessimistic but I truly believe that human society is meant to evolve differently from this path of customer numbers and automatically generated notices. We are intelligent creatures, well, in many ways, and I just wonder why we haven't created systems for our own society that are more conducive to making our community a happier place to live in. I am definitely not against technological, financial, and material progress, but I do question the intentions of our corporate institutional leaders. It seems that as long as the person at the top of the hierarchal food chain's paycheck keeps increasing at a steady rate, customer service is no longer a priority. But then again, I reckon if the CEO of an insurance company has problems with their telephone line, they'd probably have the problem fixed in no time, as they have a direct line to the telecommunication CEO from one of the card-swapping sessions at their $500-a-head luncheons.

The thing that these leaders of society have forgotten is that without normal, average human customers, their empires would be quickly reduced to dust. I think one of the problems lies with us, those average people. The companies are so big and powerful that we have become apathetic, feeling that we are too small and insignificant to question their systems of interaction. We simply let them dictate how things work and go through all the rigmarole and red tape no matter how much it frustrates us. There was a time, and you can still find this in most small companies, when customers were treated with respect and as equals. "The customer is always right." This statement used to be very normal when discrepancies came up in our business practices. Now however, the customer is often treated as guilty before innocent, as if the average 'small' person is just a criminal who wants to leech off the righteous and just institutions.

The truth is, if we all stand together on an issue, human beings have been known to move mountains. Why don't we speak out and get these companies who spend so many millions of dollars on commercials telling us how friendly and helpful they are to be accountable for their actions? They could take some of those same millions and put them into employing more human beings to act as communicators, as well as informed positions that solve problems quickly and easily. More jobs for the community in general, and a more enjoyable life for all coming in contact with the companies in question: this is a win/win situation people! Happier customers who are being respected as equals means people will tell each other of the quality of the business; of course this equates to more customers, which means more profit for all.

The time has come to 'rehumanise' (cool word!) our social and business systems. Communication is always spouted as being the key to a positive relationship between family, friends, and lovers. We now need to adopt this model for how organizations and institutions relate to the wider community that actually created them with their investment, employment, and customer base. We all need to realize that we are all worthy and deserved of happy lives, lived via a construct of social systems that focuses on real human satisfaction.

Jesse S. Somer
M6.Net
http://www.m6.net
Jesse S. Somer is a human, not a customer number, and definitely not a faceless commodity.

limousine chicago service
In The News:

What Every Employee Should Know About How to See Customers Problems from Their Creative Side

Customer Service is a blessing and a curse; a blessing... Read More

What Do Your Clients REALLY Think of You?

*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More

Absence Makes the Heart Grow Fonder

However, in the world of business, this clich? may not... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally... Read More

What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees

Listening to complaints, whether they're reasonable or not, is a... Read More

Putting The Service Back In Customer Service

The future of customer service is here. Technology has made... Read More

The Nine Principles of Customer Service for the Travel Industry?

If you want to learn how to get your clients... Read More

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the... Read More

Why Passenger Surveys are a Transport Operators Best Friend

Public transport operators who already use passenger surveys may not... Read More

Handling Customer Complaints

Even the best business will receive an occasional customer complaint.... Read More

8 Critical Steps to Establish a Customer Service Culture

"Every company's greatest assets are its customers, because without customers... Read More

How To Build a Profitable Business

It's never too soon to start saying thanks to your... Read More

Increase in Customer Sales = Increase in Customer Service

One of the most popular questions asked in online business... Read More

One Critical Question to Ask Yourself Every Day

What happened to the old saying, the customer is always... Read More

4 Tips Toward Overcoming Bad Customer Service

Customer service is the pits, you say. You are not... Read More

Making the Connection: Customer Relationships That Build Your Business

Have you ever wondered why you often find a coupon... Read More

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service

Whether in a restaurant, a retail establishment, or the local... Read More

Communicating for Profit and Customer Satisfaction

The President of a 200+ store division of a major... Read More

Be the Customer: See Yourself as Your Customers Do

What do your customers experience when they interact with your... Read More

Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More

The History of CRM -- Moving Beyond the Customer Database

Customer Relationship Management (CRM) is one of those magnificent concepts... Read More

Sending Mixed Signals Can Send Your Clients Away

I call it the "wave and roll."You walk up to... Read More

Call Center Software - Your Tool of Choice in Customer Relations

The call center represents your first line of communication with... Read More

Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)

Traditional marketing strategies encourage business owners to continually grow their... Read More

Listening to Customers - 5 Tips

In a strange juxtapositioning of articles, this month's UK '... Read More

usa led manufacturing led replacement light bulbs Pete's produce ..