Drug testing

Client Appreciation - It Means Everything!

Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program. Once in place, an appreciation program will forever change the way you operate and manage your business.

Developing a monthly appreciation plan: At the beginning of each month, develop some fun ideas to "thrill" your customers. Start by planning a short brainstorming session with your sales manager, your marketing director, customer service and your sales team, so you can hear their unique insight about ways to make the program a giant success. Their input is critical as each company has its own special client profile, so customize your appreciation plan accordingly. Once your appreciation plan is finalized, provide a written recap for your team so everyone will know exactly what their role will be. Clear communication makes for perfect implementation.

Tip From The Coach: Consider building your client appreciation plan for six to twelve months in advance. This makes for better financial budgeting, a more thoroughly developed appreciation plan, and your team will have the time to evaluate several competitive proposals for each month's theme.

Building appreciation themes: As you consider the theme for each month's appreciation program, start by looking for specific holidays or seasonal times of the year. For example, summer time is perfect for bringing an ice-cold drink to all your clients, as appreciation for their business. Your clients will not care how much you spend on them each month, but they will be very impressed by the way your team shows how much they care. Another appreciation theme, depending on the profile of your clients, might be more educational. For example, have a local computer store give a live demonstration for your clients at your office, focusing on how the Internet can improve their business. Your clients will be thrilled to hear more about this cutting edge technology and the computer store gets to meet lots of potential new customers? a win-win for all. Lastly, hundreds of companies provide all kinds of promotional items you can order in small quantities with your company name imprinted on them, and these items will fit perfectly into your client appreciation program.

Tip From The Coach: Certainly your clients will love the appreciation you show them each month and so will your prospects. If appropriate, include every prospect in your appreciation program. Take this small step and watch your closing ratios double!

Evaluating the success of client appreciation: Start by asking your team to make written notes of any nice comments shared by your clients or prospective new clients. Next, evaluate the number of clients or prospects who attend your educational seminars, as this helps for planning future programs. Of course, monitor your client retention percentages, as this is the critical measurement of how well your appreciation program is working.

Tip From The Coach: Remember, your clients will feel important when they know they are a top priority. Implementing a client retention program will not cost much. But the return on your investment will be significant based on less turnover, happier clients which means more referrals, and more fun for your team. Why? Because The Coach says so! Plus, good news travels fast and so will the sterling reputation you earn with your clients.

Want to hear more about this important topic or ask some additional questions? Fax a note on your letterhead to 435-615-8670 or send an E-mail to ernest@powerhour.com and The Coach will fax/E-mail back to you a free invitation to be a participant on a TeleForum conference call. On this call we will discuss 25 appreciation themes your clients will love.

Author's note: Ernest F. Oriente, The Coach, is the founder of PowerHour? a professional business coaching/recruiting service and the author of SmartMatch Alliances?. He has spent 17,500 hours [since 1995] delivering customized training, by telephone, in leadership, traditional/Internet marketing and sales for fast growing sales companies and entrepreneurial businesses worldwide. PowerHour? specializes in global distance learning by telephone, using their state-of-the-art conference call system for interactive and dynamic TeleForums. Twice-monthly TeleForums link 10-100 executives/professionals/individuals who are geographically dispersed, in a time efficient and profitable format.

PowerHour? is based in Olympic-town?Park City, Utah, at 435-615-8486, by E-mail ernest@powerhour.com or visit their TeleForum website: http://www.powerhour.com. To receive a FREE success newsletter, with subscribers in 74 countries, send an E-mail to: ernest@powerhour.com. Recent PowerHour? articles have appeared in 4000+ business/trade publications and websites.

limousine chicago service
In The News:

Be the Customer: See Yourself as Your Customers Do

What do your customers experience when they interact with your... Read More

The Nine Principles of Customer Service for the Travel Industry?

If you want to learn how to get your clients... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

You MUST Sweat the Small Stuff

It's The Little Things That Make or Break a Small... Read More

Over Delivering Provides Big Results

Over promising is a problem only when you under deliver.... Read More

Customer First Customer Service

The world of customer service is rapidly changing. Thirty years... Read More

How To Boost Your Bottom Line With Two Little Words

I hate to sound like one of those cheesy get-rich-quick... Read More

Are You A Coward? I Was

Over the last month, I have come to hate emails... Read More

Listening to Customers - 5 Tips

In a strange juxtapositioning of articles, this month's UK '... Read More

Saying Thank You to Your Clients

"Thanking your customers" - Why you should do it and... Read More

Doors by Catering to Your Clients

Clients? they are the most important influence in the success... Read More

How to Keep Customers

Who was it that said - "The customer is always... Read More

Difficult Customers - Theres No Such Thing

A couple of years ago I had a call from... Read More

Whats Love Got To Do With It?

Customer Loyalty, we all want it. Don't we?Some people say... Read More

Whatever Happened To Customer Service?

Do you remember the last time you went into a... Read More

11 Ways to Get What You Want - Be a Clever Customer!

We all want great service, whether we are buying our... Read More

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every... Read More

Are You Satisfying Your Customers?

The latest report from the American Customer Satisfaction Index (Michigan... Read More

It Is All About Customer Service!

In this day of terrible customer service, it should come... Read More

RETAIL GREETERS: Sales Builders or Customer Turnoff?

Do you need greeters or should you avoid them? That... Read More

Customer Service: Everyone is Fighting Their Own Personal Battles

Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they... Read More

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain... Read More

Moments That Matter

Many years ago, I was a first year apprentice assigned... Read More

Turning Customer Mistakes Into Raving Fans

When you make a mistake with a customer, should you... Read More

high bay lights led light bulbs for sale Pete's produce ..