Drug testing

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: "If you don't take care of your customer, somebody else will". I'm sure you have read or heard it somewhere before.....and how true it is.

Here are a few ways to improve customer service at your business:

  • SMILE - Sounds too simple, right? As a customer, would you prefer to be serviced by a smiling face, or a scowl that would befit a guard dog?

  • LISTEN - Always be slow to speak and quick to listen. Let customers express themselves without you trying to do it for them. Nobody likes being interrupted.

  • DON'T BE TOO PUSHY - Yeah, I know - the bottom line is sales, right?
    There is a fine line between suggesting products/services and pushing them down a customer's throat. If you are too pushy, your customer will probably walk away and take their business elsewhere.

  • PHONE ETTIQUETTE - Whether you are answering or initiating a call, always remember who the customer is. Be polite. Try "Yes sir/ma'am" instead of "yeah" and "nope". If you don't have an answer for your customer - offer to do some research to find what they are inquiring about.

  • THANK YOU - ALWAYS thank your customers. Even if you could not help them or they decided not to purchase from you. Leave them with a positive impression of your business before they leave.

  • TRAINING - Train your employees. Don't let an untrained employee ruin your track record of excellent customer service. Train your employees on-the-job for as long as necessary to teach them good customer service.

  • "And as ye would that men should do to you, do ye also to them likewise"
    Luke 6:31

    In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don't overlook the all-important "Good Customer Service".

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Craig Binkley ? husband, father and
    home business owner assisting in the
    restoration of the "traditional" family
    through home business ownership.
    http://www.bornagainbargains.com
    ~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~

    limousine chicago service
    In The News:

    What Every Manager Should Know About How to Prevent Customer Service Conflicts

    There are five techniques that have been proven to be... Read More

    Over Deliver - The Key to Customer Satisfaction

    Client satisfaction starts with meeting or beating the contractual obligations... Read More

    Customer Service: Everyone is Fighting Their Own Personal Battles

    Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More

    11 Moments of Truth

    These moments come when a customer or client?1. Hears someone... Read More

    Under Promise & Over Perform: The Art of Managing Customer Expectations

    I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More

    Breaking the Ice and Winning Over the Client!

    Wherever you turn these days you'll find articles covering every... Read More

    The Consumer Power

    While most companies talk about consumer friendliness, customer centricity, customer... Read More

    Dissatisfied or Rude Customers Can Be Satisfied Customers

    On a recent airline flight I was an upset... Read More

    Increase Sum in Your Check Account with Follow-Ups

    We'll be examining what makes follow up to prospects/customers so... Read More

    Mastering Challenging Service Situations

    During the course of everyday business, many of you encounter... Read More

    Doesnt Anybody Work Here? Nametags Impact Employee Communication

    Walmart was the first business to require all its employees... Read More

    Your Actions Tell Your Clients How You Expect To Be Treated

    There is a widely accepted principle of human behavior that... Read More

    How CRM Software Works -- Creating Customer Satisfaction with a Click

    When people ask, "What is CRM?" the literal answer is,... Read More

    First Contact: The Source of Customer Loyalty

    With customers being smarter, more cost conscious, more product knowledgeable... Read More

    Is Your CRM (Customer Relationship Management) System Doomed To Fail?

    "Right, People. Let's blast out that mail campaign we've been... Read More

    Listening: The Foundation of Communication

    Listening is the #1 communication skill for leadership, selling, customer... Read More

    Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust

    Remember trading stamps? If you're over 40, chances are you... Read More

    Whats Love Got To Do With It?

    Customer Loyalty, we all want it. Don't we?Some people say... Read More

    What Every Employee Should Know About Putting Positive Phrases Into Customer Service

    If you were a customer on the telephone with a... Read More

    What Do Your Clients REALLY Think of You?

    *********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More

    Absence Makes the Heart Grow Fonder

    However, in the world of business, this clich? may not... Read More

    How To Build a Profitable Business

    It's never too soon to start saying thanks to your... Read More

    Increase in Customer Sales = Increase in Customer Service

    One of the most popular questions asked in online business... Read More

    CRM For Beginners ? Customer Relationship Management Basics

    In order to maintain a successful business, the business must... Read More

    Customer Neglect

    What have you done for your existing customers lately? Probably... Read More

    manufacturers led flood light holiday walkway lights Pete's produce ..