Drug testing

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: "If you don't take care of your customer, somebody else will". I'm sure you have read or heard it somewhere before.....and how true it is.

Here are a few ways to improve customer service at your business:

  • SMILE - Sounds too simple, right? As a customer, would you prefer to be serviced by a smiling face, or a scowl that would befit a guard dog?

  • LISTEN - Always be slow to speak and quick to listen. Let customers express themselves without you trying to do it for them. Nobody likes being interrupted.

  • DON'T BE TOO PUSHY - Yeah, I know - the bottom line is sales, right?
    There is a fine line between suggesting products/services and pushing them down a customer's throat. If you are too pushy, your customer will probably walk away and take their business elsewhere.

  • PHONE ETTIQUETTE - Whether you are answering or initiating a call, always remember who the customer is. Be polite. Try "Yes sir/ma'am" instead of "yeah" and "nope". If you don't have an answer for your customer - offer to do some research to find what they are inquiring about.

  • THANK YOU - ALWAYS thank your customers. Even if you could not help them or they decided not to purchase from you. Leave them with a positive impression of your business before they leave.

  • TRAINING - Train your employees. Don't let an untrained employee ruin your track record of excellent customer service. Train your employees on-the-job for as long as necessary to teach them good customer service.

  • "And as ye would that men should do to you, do ye also to them likewise"
    Luke 6:31

    In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don't overlook the all-important "Good Customer Service".

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Craig Binkley ? husband, father and
    home business owner assisting in the
    restoration of the "traditional" family
    through home business ownership.
    http://www.bornagainbargains.com
    ~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~

    limousine chicago service
    In The News:

    Improving Customer Service

    Improving customer service starts at the top - with us... Read More

    Clients?Do You Really Need Them?

    Running a successful business takes a lot of energy and... Read More

    Renewing Customer Loyalty

    Every business loses customers, but not many do much about... Read More

    Are You A Coward? I Was

    Over the last month, I have come to hate emails... Read More

    Poor Customer Service - Are Your Customers Driving Away Other Customers

    Every customer you have is a word-of-mouth advertiser for you.... Read More

    What To Do When Youve Blown It

    It's bound to happen sooner or later ? yes, even... Read More

    How To Keep Your Customers Coming Back -- Understanding Customer Retention

    Why do some businesses offer points, stamps or every tenth... Read More

    Customer Service, Italian Style

    Nowadays, we complain nearly all of the time about how... Read More

    Oil Change Customer from Hell or Hoax; You Decide

    Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More

    What Every Employee Should Know About Putting Positive Phrases Into Customer Service

    If you were a customer on the telephone with a... Read More

    Whats Love Got To Do With It?

    Customer Loyalty, we all want it. Don't we?Some people say... Read More

    DONT Give Your Customers What They Want!

    One of the mantras we hear repeatedly in business is... Read More

    What Do Your Clients REALLY Think of You?

    *********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More

    The Added Value - Is YOU!

    If there was a restaurant in your town that was... Read More

    Over Deliver - The Key to Customer Satisfaction

    Client satisfaction starts with meeting or beating the contractual obligations... Read More

    A New Way To Handle Complaints, Or Is It?

    What a lot of money we have been wasting on... Read More

    Make Sure You Get The Customer Perspective

    Businesses that fail, often forget to seek out the customer... Read More

    Communicating Value

    Abstract: People buy for their reasons, not yours. This article... Read More

    5 Golden Online/Offline Business Rules To LIVE Or DIE By

    Whether online or off, if you plan on running or... Read More

    At Your Service: The Ten Commandments of Great Customer Service!

    Customer service is an integral part of our job and... Read More

    Customer Feedback: Everyone has an Opinion - USE IT!

    Have you ever been in a department store and known... Read More

    How To Build Stellar Client Relationships

    Your opportunity to build a stellar client relationship starts with... Read More

    6 Reasons Why Complaining Customers are Golden

    With Some Tips on How to RespondTt has probably happened... Read More

    Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?

    Do many of us realize that we are working an... Read More

    7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers

    If you think customer relationship management is just a piece... Read More

    architectural street lighting induction lighting fixtures Pete's produce ..