Drug testing

Doors by Catering to Your Clients

Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.

Clients should be catered to. Their every need should be met and more. We need to make them feel like they are our number one client, as they all are.

Catering to our clients should not be anything new to a professional business person. After all, we all know that exceptional customer service is the key to keeping clients happy which, in turn, keeps them coming back for more and influences them to refer you and your business to others.

Then, why is it that there are so many times that we have to deal with businesses who don't put their clients first? We have all had one (or more) of those experiences, haven't we? And each time I have ever had to deal with someone who doesn't provide exceptional customer service, I am just mystified as to how they possibly manage to stay in business.

Now, catering to your customers does not mean that you should have to sacrifice your integrity or your reputation but it does mean that you have to make them feel like they are the most important customer you have. Whether they spend thousands of dollars on your product or service or they only buy in small amounts at irregular times, they are all important to your success. Every client is a door waiting to be opened and for more business to come walking through.

Catering should result in your clients always being happy and thinking positively about you.

There are some obvious, yet often forgotten, simple tasks that you can do that shows your clients that you care about them and want them to feel your are there for them when they really need you. So, let's revisit some of them now.

First, make sure you always give your very best AND that you provide it to your client when they need it. These two go hand in hand. If you have a great product or service but you can't deliver on time, then you are going to lose clients. The same holds true that if you can always deliver on time but it isn't the best that you have to offer, you are bound to be fielding unhappy comments and questions from those who matter the most.

Next, be sure that you have your client's needs and wants in mind when you are supplying to them. Listen to them when you are discussing the aspects of what they need and be sure to match that and even throw in something a little extra to show you were listening.

When listening to your clients, take note of how you can improve your product or service. After all, they are telling you what they need and it is probably what others need as well. By improving your product or service you are not only catering to your clients, you are also opening up new doors for others who may need what you have to offer but are unsure if you can customize to suit their requirements.

Always provide a 100% satisfaction guarantee. Everyone wants to be completely satisfied with everything they obtain or purchase. By guaranteeing your product or service, your customer will be more reassured that they will receive exactly what they ordered. And, if you publicly offer a guarantee, more people will feel at ease dealing with you.

Remember to never keep a client or potential client waiting. When you receive an inquiry from an individual, whether it is a phone message, email, or a letter, be sure to respond to it right away. By not providing a prompt response, you are taking a chance that the client will grow impatient and move onto another business to supply what they are requiring.

And finally, be sure to always say thank you to your clients. Send a thank you note to everyone who requests a quotation, signs up as a new client, or an existing client that has a habit of ordering quite a bit from you. This will not only show that you care about them but it will also keep your company fresh in their minds. If you find that your budget is limited, sending an online e-card will project your appreciation just as well.

Catering to your clients should not be a chore, it should be a gesture of appreciation. Most clients will respond to your exceptional customer service by providing you with more business or by referring you to others. It's a win ? win situation!

About The Author

Janice Byer is a certified Master Virtual Assistant and owner of Docu-Type Administrative & Web Design Services (http://www.docutype.net). See this and other articles on her website; jbyer@docutype.net

limousine chicago service
In The News:

RETAIL GREETERS: Sales Builders or Customer Turnoff?

Do you need greeters or should you avoid them? That... Read More

4 Myths about Customer Value

The purpose of business is to create and retain a... Read More

Call Center Software - Your Tool of Choice in Customer Relations

The call center represents your first line of communication with... Read More

Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls

It should be a straightforward business scenario: making sure that... Read More

Astonish your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and... Read More

Clients - What They Want from You

A growing number of individuals are finding themselves called to... Read More

Customer Service Has Moved Toward Customer Care

As I waited for an answer to my VCR inquiry... Read More

Setting Up a Customer of the Week Program for a Mobile Car Wash

In a mobile detail or mobile car wash business you... Read More

E-Business?s Best Friend: eCRM

From Ebay to the smallest home-operated start-up, e-businesses of all... Read More

What Every Manager Should Know About Seeing the World from Where the Customer Is Standing

It is important to remember that the customer doesn't necessarily... Read More

What Every Manager Should Know About How to Prevent Customer Service Conflicts

There are five techniques that have been proven to be... Read More

Customer Service - A Sweet Essence

First let us specifically define customer service. It is the... Read More

Attitude of Service

When conducting a training session about customer service, I always... Read More

Customer Service Consultants

When all else fails in your company to meet the... Read More

One Critical Question to Ask Yourself Every Day

What happened to the old saying, the customer is always... Read More

Putting The Serve Back Into Customer Service

Good service is easy to spot and hard-to-find. Mediocre service... Read More

Establishing Yourself as an Expert in the Eyes of Your Customers

The most important aspect of a successful business is developing... Read More

Add Value - And Kill Mediocrity in Customer Service

There are two kinds of customer service we all experience... Read More

Customers - Hold Onto the Ones Youve Got

You probably spend a great deal of your time looking... Read More

The Added Value - Is YOU!

If there was a restaurant in your town that was... Read More

Service Equals Performance Equals Service

Service can be described as a "performance" of some kind... Read More

Customer Service For Huge Profits

Customer service is the most vital asset for Business either... Read More

Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service

Last night I was at my computer and a Skype... Read More

Customer Service: Why Bears Make Bad Customers

Every business owner should have a picture of his or... Read More

More Customers - Watch those Little Things

Two situations, two perfectly acceptable experiences, but in one case,... Read More

industrial fluorescent lighting fixtures street light photocell Pete's produce ..