Drug testing

Doors by Catering to Your Clients

Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.

Clients should be catered to. Their every need should be met and more. We need to make them feel like they are our number one client, as they all are.

Catering to our clients should not be anything new to a professional business person. After all, we all know that exceptional customer service is the key to keeping clients happy which, in turn, keeps them coming back for more and influences them to refer you and your business to others.

Then, why is it that there are so many times that we have to deal with businesses who don't put their clients first? We have all had one (or more) of those experiences, haven't we? And each time I have ever had to deal with someone who doesn't provide exceptional customer service, I am just mystified as to how they possibly manage to stay in business.

Now, catering to your customers does not mean that you should have to sacrifice your integrity or your reputation but it does mean that you have to make them feel like they are the most important customer you have. Whether they spend thousands of dollars on your product or service or they only buy in small amounts at irregular times, they are all important to your success. Every client is a door waiting to be opened and for more business to come walking through.

Catering should result in your clients always being happy and thinking positively about you.

There are some obvious, yet often forgotten, simple tasks that you can do that shows your clients that you care about them and want them to feel your are there for them when they really need you. So, let's revisit some of them now.

First, make sure you always give your very best AND that you provide it to your client when they need it. These two go hand in hand. If you have a great product or service but you can't deliver on time, then you are going to lose clients. The same holds true that if you can always deliver on time but it isn't the best that you have to offer, you are bound to be fielding unhappy comments and questions from those who matter the most.

Next, be sure that you have your client's needs and wants in mind when you are supplying to them. Listen to them when you are discussing the aspects of what they need and be sure to match that and even throw in something a little extra to show you were listening.

When listening to your clients, take note of how you can improve your product or service. After all, they are telling you what they need and it is probably what others need as well. By improving your product or service you are not only catering to your clients, you are also opening up new doors for others who may need what you have to offer but are unsure if you can customize to suit their requirements.

Always provide a 100% satisfaction guarantee. Everyone wants to be completely satisfied with everything they obtain or purchase. By guaranteeing your product or service, your customer will be more reassured that they will receive exactly what they ordered. And, if you publicly offer a guarantee, more people will feel at ease dealing with you.

Remember to never keep a client or potential client waiting. When you receive an inquiry from an individual, whether it is a phone message, email, or a letter, be sure to respond to it right away. By not providing a prompt response, you are taking a chance that the client will grow impatient and move onto another business to supply what they are requiring.

And finally, be sure to always say thank you to your clients. Send a thank you note to everyone who requests a quotation, signs up as a new client, or an existing client that has a habit of ordering quite a bit from you. This will not only show that you care about them but it will also keep your company fresh in their minds. If you find that your budget is limited, sending an online e-card will project your appreciation just as well.

Catering to your clients should not be a chore, it should be a gesture of appreciation. Most clients will respond to your exceptional customer service by providing you with more business or by referring you to others. It's a win ? win situation!

About The Author

Janice Byer is a certified Master Virtual Assistant and owner of Docu-Type Administrative & Web Design Services (http://www.docutype.net). See this and other articles on her website; jbyer@docutype.net

limousine chicago service
In The News:

First Contact: The Source of Customer Loyalty

With customers being smarter, more cost conscious, more product knowledgeable... Read More

Add Value - And Kill Mediocrity in Customer Service

There are two kinds of customer service we all experience... Read More

Dont Be Afraid To Give Problem Customers The Boot

Q: In a recent column you made the point that... Read More

The Great American Customer Service Unawareness Campaign

Q: I'm so sick of you so-called business experts always... Read More

Dealing with Difficult People

1. Don't get Hooked !!!When people behave towards you in... Read More

Committed To Your Customer? Prove It When They Complain!

Businesses like to brag in their advertising about quality of... Read More

Basic Levels of Consumer Integrity that Presently Permeates Society

Reality is not always pretty. But here is a tad... Read More

Your Career Plan--Think Like A CEO

You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More

What Every Manager Should Know About How to Win the Loyalty of Customers

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More

How To Build a Profitable Business

It's never too soon to start saying thanks to your... Read More

Customer Service and The Human Experience

Historically, customer service was delivered over the phone or in... Read More

3 Special Benefits Every Customer Wants

Every customer looks for 3 special benefits when they do... Read More

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service

Whether in a restaurant, a retail establishment, or the local... Read More

Customer Service: Why Bears Make Bad Customers

Every business owner should have a picture of his or... Read More

It Is All About Customer Service!

In this day of terrible customer service, it should come... Read More

Five Tips to Calm Cranky Customers

1. Tis the SeasonRecognize that everyone is frazzled during the... Read More

Customer Loyalty

Loyal customers are the foundation of almost every business. Going... Read More

Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I... Read More

Customer Satisfaction and the Service Business

The relationship between customer satisfaction and success of a service... Read More

Client Appreciation - It Means Everything!

Want to know the secret for keeping your clients forever?... Read More

Revealed ? A Simple Formula For Success! Exceeding Expectations

Delight = Customer Expectation plus 1. This was the simple... Read More

How To Keep Your Customers Coming Back -- Understanding Customer Retention

Why do some businesses offer points, stamps or every tenth... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

medium base led bulbs led par 38 bulbs Pete's produce ..