Drug testing

Everyone talks in code!

How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy.

As we get older it seems to us that everyone talks in code. No one tells us what they really mean. Everything is hidden behind a veil of double talk.

But all is not lost. We found a copy of the code breaking manual on the web site of that well known code breaking magazine, Harpers Magazine.

It's no ordinary code. This is special. We had many discussions before we decided to reveal the secrets of the code to you.

This is the code you need to understand what us Brits are talking about.

It was found on a wall in the European Courts of Justice and released to the world, by a journalist for The Economist (who else we hear you ask) in 2004. We thought it so important to your survival in the world that we have reproduced it here.

We hope it will change the course of the war against failed communication and create the foundation for ongoing successful conversations.

What they say: I'm sure it's my fault.

What is understood: It is his fault.

What they mean: It is your fault.

What they say: I'll bear it in mind.

What is understood: He will probably do it.

What they mean: I will do nothing about it.

What they say: I was a bit disappointed that . . .

What is understood: It doesn't really matter.

What they mean: I am most upset and cross.

What they say: By the way/Incidentally . . .

What is understood: This is not very important.

What they mean: The primary purpose of our discussion is ...

What they say: I hear what you say.

What is understood: He accepts my point of view.

What they mean: I disagree and do not want to discuss it any further.

What they say: Correct me if I'm wrong.

What is understood: Tell me what you think.

What they mean: I know I'm right-please don't contradict me.

What they say: With the greatest respect . . .

What is understood: He is listening to me.

What they mean: I think you are wrong, or a fool.

What they say: That is an original point of view.

What is understood: He likes my ideas.

What they mean: You must be crazy!

What they say: Very interesting.

What is understood: He is impressed.

What they mean: I don't agree, or I don't believe you.

What they say: You must come for dinner sometime.

What is understood: I will get an invitation soon.

What they mean: Not an invitation, just being polite.

What they say: Quite good.

What is understood: Quite good.

What they mean: A bit disappointing.

This may not be a complete list terms used in the code. The sources may be limited. But, it does give an insight into the way we communicate. It gives you a starting point to assess how often, when and where do you talk in code.

Good Luck

Graham and Julie www.desktop-meditation.com

To improve your intuition, initiative and energy levels. Please go to: http://www.desktop-meditation.com It's free.

limousine chicago service
In The News:

Call Center Software - Your Tool of Choice in Customer Relations

The call center represents your first line of communication with... Read More

Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!

Given the choice of dealing with a positive, upbeat employee... Read More

Small Business Customer Service Can Work Against You

Is the special treatment you designed specifically to keep customers... Read More

Customer First Customer Service

The world of customer service is rapidly changing. Thirty years... Read More

Is Your Food Establishment Clean?

Is your restaurant, bar or hotel clean? I mean really... Read More

The Nine Principles of Customer Service for the Travel Industry?

If you want to learn how to get your clients... Read More

3 Special Benefits Every Customer Wants

Every customer looks for 3 special benefits when they do... Read More

Say It With Humor

When you own a business, you may find yourself in... Read More

At the Carwash; The Customer really is always Right

You have no doubt heard the saying that the customer... Read More

What Every Manager Should Know About How to Prevent Customer Service Conflicts

There are five techniques that have been proven to be... Read More

How To Build a Profitable Business

It's never too soon to start saying thanks to your... Read More

The Sellers Creed

I will not make sales. I will make Customers.I will... Read More

E-Business?s Best Friend: eCRM

From Ebay to the smallest home-operated start-up, e-businesses of all... Read More

Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong

The Reason Why Direct Internet Marketers Have To Work So... Read More

Why Communication Skills Dont Work In Customer Service

Every time my firm conducts communication skills training, we know... Read More

Courting Customers - From First Date to Marriage

Landing a new client is like courting a potential spouse.... Read More

What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees

Listening to complaints, whether they're reasonable or not, is a... Read More

Listening to Customers - 5 Tips

In a strange juxtapositioning of articles, this month's UK '... Read More

How To Boost Your Bottom Line With Two Little Words

I hate to sound like one of those cheesy get-rich-quick... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

How Do You Create Customer Loyalty?

Another sad fact of life is that these days, very... Read More

The Death of the Loyal Customer

One of my classes in management focused on the repeat... Read More

Automating Your Customer Support

My regular readers will know that one of the things... Read More

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service

With all of the recent data theft in the financial... Read More

Customer Service: Stop Sabotaging Your Customer Relationships

If you've called for customer service recently you're familiar with... Read More

top led manufacturers dimmable led light bulb Pete's produce ..