Drug testing

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, try these effective tips to help you handle those difficult customers.

Don't take it personally ? remember when a customer complains they are unhappy with the product or your company ? not you.

Remember you are good at your job ? remind yourself of the skills you have and why you are working there. Don't allow customers to make you feel inadequate.

Write down their complaint or concern ? show the customer you are listening by recording their problem and if you are on the phone, tell the customer you are writing down all the details.

Ask a supervisor to join you and be part of the transaction ? if the customer is becoming more difficult, invite a supervisor to join you and the customer will notice you are treating them as important by seeking additional help.

Debrief the situation with someone else when the customer leaves ? sometimes you may need to talk to someone about your difficult customer to debrief and get rid of any negative thoughts and emotions you may have ? this is a very important step.

Learn stress management techniques ? this may help you stay calm if a customer raises their voice or becomes emotional. By learning to breath deeply, focus on the positives and also ensure your body doesn't carry stress you will be able to handle these difficult customers easily.

Recognise and accept you will work with customers who have bad days ? understand when you are working with the public some people take their bad days out on you ? it is not personal.

Consider what you could do differently next time ? if the customer is complaining about a company system or process, take some time to review this and determine if this might need to be changed. Think about the way you handled the customer and note anything you would do differently next time.

Neen is a Global Productivity Expert: by looking at how they spend their time and energy ? and where they focus their attention ? Neen helps people to rocket-charge their productivity and performance. A dynamic speaker, author and corporate trainer, Neen demonstrates how boosting your productivity can help you achieve amazing things. With her unique voice, sense of fun and uncommon common-sense, Neen delivers a powerful lesson in productivity. Find out more at http://neenjames.com/

limousine chicago service
In The News:

What Type Of Software Is This?

The other day while at the book store, I came... Read More

How To Kick Your Customer Service Up A Notch!

Welcome to the inaugural issue of Human Tech Tips --... Read More

Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls

It should be a straightforward business scenario: making sure that... Read More

Your Voice Print

"Mountains are built one pebble at a time and climbed... Read More

Dealing with Difficult People

1. Don't get Hooked !!!When people behave towards you in... Read More

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the... Read More

Make Sure You Get The Customer Perspective

Businesses that fail, often forget to seek out the customer... Read More

Five Tips to Calm Cranky Customers

1. Tis the SeasonRecognize that everyone is frazzled during the... Read More

Stellar Customer Service in 10 Simple Steps

If you're like me, you've had plenty of experience with... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers... Read More

4 Tips Toward Overcoming Bad Customer Service

Customer service is the pits, you say. You are not... Read More

At the Carwash; The Customer really is always Right

You have no doubt heard the saying that the customer... Read More

Dont Work with Jerks: How to Recognize a Difficult Client Early

Five minutes into the call I knew this client was... Read More

How to Retain Your Customers the Dish Network Way

Customer retention is vital to a business. If you cannot... Read More

DONT Give Your Customers What They Want!

One of the mantras we hear repeatedly in business is... Read More

CRM For Beginners ? Customer Relationship Management Basics

In order to maintain a successful business, the business must... Read More

Marketing as a Spiritual Practice

"Marketing as a spiritual practice." It sounds contradictory ? how... Read More

Absence Makes the Heart Grow Fonder

However, in the world of business, this clich? may not... Read More

Sales Marketing: 10 High Impact Ways To Improve Your Customer Service

If you want to last a long time in business... Read More

How to Deliver Exceptional Customer Service

Having been in business a number of years, I'm amazed... Read More

Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More

Customer Service: Stop Sabotaging Your Customer Relationships

If you've called for customer service recently you're familiar with... Read More

How to Succeed in Business Without Compromising Your Integrity

I spent some twenty years in the corporate world, for... Read More

Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!

Given the choice of dealing with a positive, upbeat employee... Read More

The Importance of Good Customer Service

Do you have good customer service? Even for your free... Read More

led street lighting fixtures led parking lot lighting Pete's produce ..