Drug testing

How To Build Stellar Client Relationships

Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.

Begin the process here . . .

--Know who your ideal client is.

Minimize problems from the get-go by targeting clients you want to work with and clients you would enjoy and have fun working with.

--Ask the right questions.

Craft questions that will help you manage client expectations early. If you offer a service, ask how the client will measure results, what criteria he will use.

--Trust and act on your intuition.

When you feel something is "off" with a client, confirm that feeling by engaging the client in conversation. If your intuition says this is not the client for you, be bold and refer him on to someone who would be a better fit.

--Get your needs met so you don't need your clients.

Accept clients because you want to work with them, not because you need them to make your next mortgage payment. Build cash reserves so you can always make a choice.

--Challenge your assumptions.

Confirm your assumptions before acting on them. It will save you from making costly and potentially irreversible mistakes with your client.

--Survey your clients early into the relationship.

Check in after the first meeting to verify/clarify that you are on target then follow up often.

--Increase your knowledge base.

Learn as much as you can about your client, his business, his industry, his customers, his problems and concerns. Learn new ways of doing things, new techniques and technologies. Learn how to use new tools to serve your client better.

--Build trust.

Be reliable, honest and dependable. Keep your client's interests in mind. Avoid political situations that could undermine your relationship with your client.

--Learn to negotiate.

Possibly the second most important skill in managing your business, mastering negotiation skills will give you a sense of power in constructing a client relationship that wins for both of you.

--Anticipate and initiate.

Look for opportunities to help your client achieve his goals. Include your client's goals in presenting new ideas. Step back and see how your client might see a situation and respond accordingly.

The more you know about what your clients really want, the more effective you will be in managing the relationship.

Author: http://www.JamesBurchill.com

limousine chicago service
In The News:

A White Paper: Profiting with Kindness

In 2002, there wasn't much interest for Kindness in business,... Read More

Customer Service: Stop Sabotaging Your Customer Relationships

If you've called for customer service recently you're familiar with... Read More

Dissatisfied or Rude Customers Can Be Satisfied Customers

On a recent airline flight I was an upset... Read More

You MUST Sweat the Small Stuff

It's The Little Things That Make or Break a Small... Read More

Whats For Lunch?

As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More

Customer Neglect

What have you done for your existing customers lately? Probably... Read More

Restaurant Scheduling for Success

- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer

It's a salesperson's worst nightmare- the phone call that comes... Read More

Handling Customer Complaints

Even the best business will receive an occasional customer complaint.... Read More

Your Voice Print

"Mountains are built one pebble at a time and climbed... Read More

6 Reasons Why Complaining Customers are Golden

With Some Tips on How to RespondTt has probably happened... Read More

Dont Be Afraid To Give Problem Customers The Boot

Q: In a recent column you made the point that... Read More

Profit from a Customer Service Recovery Program

A client recently said to me: "Most days things seem... Read More

Customer Service Is Dying - and Im Not Feeling So Good Myself

Have you ever called a company and been greeted with... Read More

Establishing Yourself as an Expert in the Eyes of Your Customers

The most important aspect of a successful business is developing... Read More

What Every Employee Should Know About Putting Positive Phrases Into Customer Service

If you were a customer on the telephone with a... Read More

Difficult Customers - Theres No Such Thing

A couple of years ago I had a call from... Read More

Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms

Corporations in every sector are spending more than ever before... Read More

The Added Value - Is YOU!

If there was a restaurant in your town that was... Read More

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain... Read More

We Got It Wrong: Never Under Promise & Over Deliver

You know how it is, you believe something for so... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers... Read More

Foolproof Customer Service Strategies (That Only A Fool Would Try!)

Ever notice how customer service varies from store to store?... Read More

garage induction lights top led manufacturers Pete's produce ..