Drug testing

How to Provide Instant Customer Service

Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service. But what if you run much of your business online? How do you provide excellent customer service 24 hours a day seven days a week? Here's an idea which is working for me.

One of the challenges of an online business is having constantly available support - especially if you are a small business or a self-employed, lone worker. People want instant answers. They expect replies to emails in the same working day. Many people seem to want even more rapid replies.

However, most technical support and customer support call centre staff will tell you that something like eight out of every ten calls are about the same concerns. If you run your own online business, you'll probably discover too that many of the customer service requests you get are generally about the same difficulties people are having.

I looked at the calls and emails I was getting about my online information products and realised that there were eight common questions which I received from customers who had purchased an ebook from me. Naturally, in trying to provide good customer service I contacted each individual and dealt with their concerns. Each time I was able to ensure that I retained their custom. But the problem was it was taking me time.

So, here's what I did. I set up an email which contains the answers to all eight questions. Then I created a new email address which is included in all my sales receipts. I ask people who have any questions or concerns about their purchase to send their question to that special email address. Of course, the special email address is an autoresponder. What happens is that as soon as someone has sent in their question, they get an immediate reply. Because the reply contains answers to almost all the support questions I get, it is usually instant customer satisfaction. Plus it means I don't have to spend time on the query.

The autoresponder repeats the subject of the customer's email within the text, making it look more personal. Also, because I get a copy of their incoming email I can see whether their question is answered within the autoresponder message. Usually it is. I can then send an email asking if they need more details or if their question has been answered. But I don't have to do this straight away. That's because the autoresponder has provided a good level of customer service.

So, using an autoresponder can provide high levels of customer service, helping you maintain customer loyalty.

If you want to see my autoresponder in action, just send an email to: support@grahamjones.biz

Graham Jones is a psychologist who has specialized in the way we use the Internet. He is an expert on information products and runs Infoselling.com where you can get a FREE report on how to sell your own infoproducts.

http://www.infoselling.com

limousine chicago service
In The News:

Hit The Jackpot With Customer Complaints

Our most powerful instinct is to avoid customer complaints, but... Read More

In the Villa of the Sick Cat -- A Lesson in Customer Care

If you're a pet owner, you know the stress of... Read More

A New Way To Handle Complaints, Or Is It?

What a lot of money we have been wasting on... Read More

At the Carwash; The Customer really is always Right

You have no doubt heard the saying that the customer... Read More

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?

Do many of us realize that we are working an... Read More

Is Your Food Establishment Clean?

Is your restaurant, bar or hotel clean? I mean really... Read More

Customer No Service - How to Lose a Loyal Customer!

So today was the day where I almost stopped going... Read More

Oil Change Customer from Hell or Hoax; You Decide

Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More

One Critical Question to Ask Yourself Every Day

What happened to the old saying, the customer is always... Read More

Customer Conversion Mistakes That Will Cost You

The following are common mistakes that Sales Managers and Owners... Read More

What Do They Want Anyway?

You want customers. I want customers. We all want customers.... Read More

Putting The Serve Back Into Customer Service

Good service is easy to spot and hard-to-find. Mediocre service... Read More

Restaurant Owners ? How Important are People Skills?

You are serving great food. Your establishment is new, spotless... Read More

How to Win the Hearts of Your Customers and Friends

Those of us doing business over the internet have to... Read More

Creating the Right ?Viral Reputation?

Unless you are brand new to business, or have been... Read More

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every... Read More

Make Sure You Get The Customer Perspective

Businesses that fail, often forget to seek out the customer... Read More

Dissatisfied or Rude Customers Can Be Satisfied Customers

On a recent airline flight I was an upset... Read More

Basic Levels of Consumer Integrity that Presently Permeates Society

Reality is not always pretty. But here is a tad... Read More

Customer First Customer Service

The world of customer service is rapidly changing. Thirty years... Read More

Customer Satisfaction and the Service Business

The relationship between customer satisfaction and success of a service... Read More

4 Tips Toward Overcoming Bad Customer Service

Customer service is the pits, you say. You are not... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how... Read More

What Exactly is Customer Relationship Management?

The defintion of Customer Relationship Management (CRM) that I favor... Read More

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service

With all of the recent data theft in the financial... Read More

white led bulb led vs induction street light Pete's produce ..