Drug testing

Increase in Customer Sales = Increase in Customer Service

One of the most popular questions asked in online business forums or even by my customers and subscribers is this :

"How the hell can I increase my sales?"

or

"I've got tons of visitors but nobody seems to be buying anything? What gives?"

FISHNETS WITH HOLES? ANYONE?

Getting traffic is not the be all and end all of a successful online business. It requires skills, specific online marketing strategies designed for your site and a robust customer service strategy.

So what if you have thousands of visitors per day! That does'nt amount to success, unless you close at least 5 to 10% of those visitors.

You see, when you get a lot of traffic from your advertising and marketing activities and nobody there to guide them, is like hauling a big fishing net in the water with a major flaw?..it has a sizeable hole in the middle. So you can say goodbye to eating fish?for now, at least.

Would you go and pick up items on display from a store that does not offer the least bit assurance of somebody manning it? Sure! Sure, we're on the work smart, work less attitude but hey, humans prefer humans, and they most certainly will buy from somebody they've talked to before. You see, they need to feel some warmth and yes, especially on the internet where items are passed on in "cold" or "digital" means.

DOING THE BOTTOMLINE

It's good that you have some or a lot of visitors to your website, but the bottomline is that you should have the best customer service and a lot of options for them to contact you, the soonest. The more the better!

Look around you. Take a look at the most popular sites on the net or even your favorite newsletter, they all have one common factor, customer service availability.

The most common or popular customer service strategy is through a form-to-mail which prohibits anybody from spamming your email account rather than having them email you directly, well unless you have a very good email filter software.

But you can offer them additional ways to contact you such as these options below.

PROVIDE MANY OPTIONS FOR CONTACT

Online business is a contact sport. You want to close more sales? Then increase your customer service availability and options.

Providing them with a lot of options would mean that you are always ready to receive their inquiries, or issues with a welcoming smile. It would make you more credible. It would create a halo of success to your already plumed hat.

Let us take a look at some of the free ways for you to interact with your website visitors:

CHAT SERVICES

Mostly, website owners would be the one manning these free chat services and if you'd like to be assumed as a pro-entrepreneur you can always advance anytime to a helpdesk solution or upgrade from your free account.

Bravenet.com - Free Webmaster Resources. Cut and paste services you can use for your site for free. They use LivePerson for their customer help service. (FREE AND PRO)

http://www.Bravenet.com

Chat-Forum.com ? They offer free Java Chat Rooms & Advanced Custom Internet Chat Solutions (FREE AND PRO)

http://chat-forum.com/

Parachat.com - They're solutios enable real-time communication on their own web site for a host of applications, including corporate interaction, moderated events, distance education, visitor retention, customer service, dating and romance, entertainment, and family fun. (FREE AND PRO)

http://www.parachat.com

Boldchat.com - Boldchat is a FREE live chat service for web sites to do live help and live support chats with visitors. They don't have ads and their free account is for unlimited personal use. (FREE AND PRO)

http://www.boldchat.com

PHONE SUPPORT

If you want credibility then put your phone number up in your website. Make it more visible to the eye especially on your home page or on your product or service order page. This way, they'll be more comfortable to see that they can call you anytime. You can ask your local phone company to provide you with a 1800 number so visitors all over the world can call you for free.

RULING IN VOIP

VoIp is certainly getting it's share of the market right now as more and more softphones or internet phones are coming out of the market every month.

What is voip? Voice over internet phone which basically denotes that you can now make clear pc to pc calls worldwide.

Skype.com

Take a look at Skype for example. They're definitely a new player against giants like Yahoo, and MSN but they say that they have 14 million downloads up to date. I'm not against them but hey, they're software is ad-ware so you should be aware!

http://www.Skype.com

Buzzfon.com

There's a new player in town and they call their pc to pc calling softphone, Buzzfonp2p. They're giving away free 30 day trials and yes, the user surveys are in. They're clear, the quality is amazing with no disruptions mind you even if you're on dial up! So you can check them out. http://www.buzzfon.com and nope, they don't have ads on them and you can even make pc to phone calls, phone to phone calls, phone to pc calls on their advanced version of Buzzfonp2p, aptly called, Buzzfon+.

GO BROADBAND FOR LESS

There are a lot of broadband services out there who would'nt charge you an arm and a leg for their services. One of them is Vonage and the newest player in town is Bonusfon.

Vonage.com

They have specific target packages for different market segments and they're basically number one in terms of broadband user surveys.

http://www.vonage.com

Bonusfon.com

They are certainly getting their own share of the market, as what the energetic telecom owner Tam Sanchez said regarding distributing global broadband services. Their rates are highly affordable and they have a feature called pay ?per-talk. Pay only for the services you need and you want. Yes, they're lower than Vonage and more competitive and flexible in terms of packaging.

http://www.bonusfon.com

HELPDESK SOLUTIONS

Helpdesk solutions are web applications that you install on your own server or hosted on the provider's server that includes most of the customer support solutions like FAQ, TICKET SUPPORT SYSTEM, and LIVE CHAT. Some even have phone in support.

There are a lot of helpdesk solutions out there which are free but then always has a drawback. It's either, chatting service are slow on your server or it just freezes in the screen while you're online or you can only try it if you have the latest language of php, and perl installed in your server.

There are particular helpdesk solutions we like that offers a lot more for less.

LiveHelp.Stardevelop.com ? PHP Live Help Messenger is the new real-time, live chat, customer service software solution allowing customer support operators to chat to potential online customers browsing your web site. (Price : $89.00)

http://www.livehelp.startdevelop.com

DNAHelpdesk.com - DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available on its own, combined with DNA Pack 1 (Inventory) or as part of our overall DNA management suite. DNA Helpdesk is a fully web based solution providing detailed recording and tracking of user Help Requests. (Price : Commercial)

http://www.dnahelpcenter.com/

IN CONCLUSION

There are a lot of ways to interact and create a more personalized service than your other competitors and that will surely depend on the ways and means that you want them to contact you. Provide them more avenues of interaction and they will certainly trust you more than your competitors. Help them to help yourself.

Happy Profitting!

About The Author

Maida M. Barrientos is the owner and publisher of TalkingProfits.net, (http://www.talkingprofits.net) and a marketing assistant for Buzzfon.com (http://www.buzzfon.com) and Bonusfon.com (http://www.bonusfon.com), a premier voip solutions and broadband communitications provider. You can contact her at maida@buzzfon.com for partnership inquiries. maida@buzzfon.com

limousine chicago service
In The News:

Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust

Remember trading stamps? If you're over 40, chances are you... Read More

Write a Business Thank-You Note

Have you seen that thing on TV where the gal... Read More

Dont Eliminate The Middle Man - Add One

Today, there are situations when we actually add a "middle... Read More

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better

Yesterday I went to buy a sandwich at a franchised... Read More

Customer Conversion Mistakes That Will Cost You

The following are common mistakes that Sales Managers and Owners... Read More

Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service

Last night I was at my computer and a Skype... Read More

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you... Read More

Customers - What They Really Want - 6 Secrets of Customer Service

What customers really want can be divided into two areas.Firstly... Read More

How to Easily Increase Your Profits

Do you remember the last time you went into a... Read More

The Added Value - Is YOU!

If there was a restaurant in your town that was... Read More

Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls

It should be a straightforward business scenario: making sure that... Read More

Managing Your Business When One Client Takes Alot of Your Time

How often has your schedule been thrown out of whack... Read More

Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!

Given the choice of dealing with a positive, upbeat employee... Read More

Should I Have My Company Mystery Shopped?

I wish I had a nickel for every time someone... Read More

Increase in Customer Sales = Increase in Customer Service

One of the most popular questions asked in online business... Read More

Be the Customer: See Yourself as Your Customers Do

What do your customers experience when they interact with your... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It... Read More

What Every Manager Should Know About Seeing the World from Where the Customer Is Standing

It is important to remember that the customer doesn't necessarily... Read More

Your Number One Asset

Customers put you in business, keep you in business, and... Read More

Customer Service and The Human Experience

Historically, customer service was delivered over the phone or in... Read More

I Wont Tell My Lawyer but I Will Tell You

A general counsel of a large international consulting firm told... Read More

Find Out Where Your Firm Stands in Today?s Customer

Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More

Are You Putting Technology Before Your Customers?

Which is more important the technology or the customer?The one... Read More

Customer Service Tips for Mail Order Businesses

Can we be too good to our customers?... Read More

Difficult Customers - Theres No Such Thing

A couple of years ago I had a call from... Read More

induction lighting versus led led garage lighting Pete's produce ..