Drug testing

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your services.

Top-notch customer service is the most important contributing factor in the success of your business. Unfortunately, there are some business professionals who don't live by that sentiment. I'm not sure if they don't understand the advantages of making clients feel like number one, but let's see if we can't keep ourselves from forgetting those that have helped our businesses get where they are today.

Providing exceptional customer service centers around ensuring your customers are happy. They need to feel that you improve your business to help improve their business. There are several processes that will prove your dedication to exceptional customer service and are a must for all business professionals.

  • Provide the best service and provide it on time. Keeping customers happy means you give them your very best and you make sure to deliver when you say you will. If for any reason you have to delay delivery, be honest with your client and inform them of the situation. If the delay will be of any inconvenience to your client, be sure to compensate them or offer to help alleviate the crisis.

  • Really listen to your clients and their needs. You may be able to provide expert advice but they usually know what they want. Work WITH them to give them exactly what they need and that will help improve their business. And, the same holds true when reversed. If your client makes a suggestion to you to help improve your business, consider their opinion. After all, they are the experts about what they need from you.

  • Strive to always improve your services. With the advancements in technology, it is always a good idea to update your skills. But, that shouldn't be the only reason. Enhancing your services allows you to offer more to your clients and thus keeps them happy.

  • Provide a guarantee. This is a vital aspect of exceptional customer service. Satisfaction is something everyone wants. If they are 100% happy with what you have provided them, they will be your biggest contributor to future business. If they aren't happy, make sure your rectify the problem.

  • Provide prompt responses to all communications & inquiries. Don't keep your clients waiting. Try to return phone calls within 24 hours, or at least 36 hours. People become impatient and will move onto the next business for what they are needing. Respond to emails on the same day if possible and answer all written inquiries within 3 business days. The longer inquiries wait to be responded to, the greater the chance of losing their business all together.

  • Always say Thank You! How good do you feel when someone says thank you to you? That sentiment should be shared. Send out thank you cards to those who request a quote and when a new client comes on board. To save costs, send e-cards or emails of thanks.

    Customer service is vital to ensuring your business' successful future. By keeping your clients happy, you are adding to the value of your business and the services you offer and proving to others that your are the person they should be talking to when they are in need of your services.

    About The Author

    Janice Byer is a certified Master Virtual Assistant and owner of Docu-Type Administrative & Web Design Services (http://www.docutype.net). See this and other articles on her website; jbyer@docutype.net

    limousine chicago service
    In The News:

  • Customer No Service - How to Lose a Loyal Customer!

    So today was the day where I almost stopped going... Read More

    We Sell For Less and Our Stores Are a Mess!

    What kind of image do you present when marketing your... Read More

    How To Boost Your Bottom Line With Two Little Words

    I hate to sound like one of those cheesy get-rich-quick... Read More

    Turning Customer Mistakes Into Raving Fans

    When you make a mistake with a customer, should you... Read More

    Hook Me Up With A Human

    Oh, what has happened to the carbon-based organizational interface? Many... Read More

    4 Things Your Clients Want From Your Company

    Sure, all clients are different. They have different kinds of... Read More

    You Bever Know Who Youre Serving

    You Never Know Who You're Serving when customers turn irate.I... Read More

    8 Critical Steps to Establish a Customer Service Culture

    "Every company's greatest assets are its customers, because without customers... Read More

    Doors by Catering to Your Clients

    Clients? they are the most important influence in the success... Read More

    How to Provide Instant Customer Service

    Customer service is an essential component of any business. Clearly,... Read More

    Sales Marketing: 10 High Impact Ways To Improve Your Customer Service

    If you want to last a long time in business... Read More

    Customer Service: Why Bears Make Bad Customers

    Every business owner should have a picture of his or... Read More

    11 Ways to Get What You Want - Be a Clever Customer!

    We all want great service, whether we are buying our... Read More

    We Got It Wrong: Never Under Promise & Over Deliver

    You know how it is, you believe something for so... Read More

    Moments That Matter

    Many years ago, I was a first year apprentice assigned... Read More

    Dealing with Difficult People

    1. Don't get Hooked !!!When people behave towards you in... Read More

    Mexico: Online Ordering?Dont!

    I got it into my head sometime in December 2004... Read More

    Boomerang Customers- What You Might NOT Think Brings Them Back!

    With all of the calendars and PDA's and lists I... Read More

    Customer Service Tips - Is Your Business A Leaky Bucket?

    Customer service and customer service training are vital for any... Read More

    RETAIL GREETERS: Sales Builders or Customer Turnoff?

    Do you need greeters or should you avoid them? That... Read More

    Developing A Customer Complaint System

    Background The company was experiencing an increase in the number... Read More

    11 Moments of Truth

    These moments come when a customer or client?1. Hears someone... Read More

    Making the Connection: Customer Relationships That Build Your Business

    Have you ever wondered why you often find a coupon... Read More

    Dont Work with Jerks: How to Recognize a Difficult Client Early

    Five minutes into the call I knew this client was... Read More

    Are You A Coward? I Was

    Over the last month, I have come to hate emails... Read More

    outdoor wall pack lighting residential street lights Pete's produce ..