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Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. In this issue we'll examine ways to become a better listener.

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In The News:

You MUST Sweat the Small Stuff

It's The Little Things That Make or Break a Small... Read More

Customer Service Consultants

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Customer Service For Huge Profits

Customer service is the most vital asset for Business either... Read More

Five Ways To Wow Your Client

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Finding Out Why a Potential Customer is Calling On You

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Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain... Read More

Poor Customer Service - Are Your Customers Driving Away Other Customers

Every customer you have is a word-of-mouth advertiser for you.... Read More

4 Customer Service Mistakes Companies Should Avoid Making

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Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms

Corporations in every sector are spending more than ever before... Read More

Customer Service and Call Center Outsourcing, Whats The Buzz?

The buzz is all about customer service and call center... Read More

Customer Neglect

What have you done for your existing customers lately? Probably... Read More

One of the Secrets of a Great Customer Experience

A few weeks ago we conducted our annual "Customer Experience... Read More

Over Deliver - The Key to Customer Satisfaction

Client satisfaction starts with meeting or beating the contractual obligations... Read More

Make Sure You Get The Customer Perspective

Businesses that fail, often forget to seek out the customer... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I... Read More

The Nine Principles of Customer Service for the Travel Industry?

If you want to learn how to get your clients... Read More

Dissatisfied or Rude Customers Can Be Satisfied Customers

On a recent airline flight I was an upset... Read More

How To Handle Customer Billing Snafus

Q: I just discovered that for the past six months... Read More

Add Value - And Kill Mediocrity in Customer Service

There are two kinds of customer service we all experience... Read More

Developing A Customer Complaint System

Background The company was experiencing an increase in the number... Read More

Customers - Hold Onto the Ones Youve Got

You probably spend a great deal of your time looking... Read More

What Every Employee Should Know About How to See Customers Problems from Their Creative Side

Customer Service is a blessing and a curse; a blessing... Read More

Dont Work with Jerks: How to Recognize a Difficult Client Early

Five minutes into the call I knew this client was... Read More

Leverage Customer Capital First

If you're still dreaming about raising outside capital for your... Read More

Aint We Wonderful!

It may come as a surprise to you to discover... Read More

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