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Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. In this issue we'll examine ways to become a better listener.

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In The News:

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Customer Service - A Lost Art?

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The History of CRM -- Moving Beyond the Customer Database

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Creating the Right ?Viral Reputation?

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Top Ten Strategies for Delivering 5-Star Customer Service

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What Type Of Software Is This?

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