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Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. In this issue we'll examine ways to become a better listener.

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In The News:

What Do They Want Anyway?

You want customers. I want customers. We all want customers.... Read More

Developing A Customer Complaint System

Background The company was experiencing an increase in the number... Read More

The Logic of Emotion!

Homebuyers are an interesting study. Watching people make their home... Read More

How to Walk the Floor and Talk to Customers

This may seem a strange topic to introduce. Yet, it... Read More

Call Center Software - Your Tool of Choice in Customer Relations

The call center represents your first line of communication with... Read More

What Every Employee Should Know About How to Prevent Customer Service Conflicts

There are five techniques that have been proven to be... Read More

10 Customer Service Quality Statements to Measure up Against

It might sound quick and simple, to say how well... Read More

Managing Your Business When One Client Takes Alot of Your Time

How often has your schedule been thrown out of whack... Read More

How to Deliver Exceptional Customer Service

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Customers - Hold Onto the Ones Youve Got

You probably spend a great deal of your time looking... Read More

Sales Marketing: 10 High Impact Ways To Improve Your Customer Service

If you want to last a long time in business... Read More

Customer Service - A Sweet Essence

First let us specifically define customer service. It is the... Read More

Small Business Customer Service Can Work Against You

Is the special treatment you designed specifically to keep customers... Read More

Making Your Contacts Work For You

The best way to explain this concept is to tell... Read More

A New Way To Handle Complaints, Or Is It?

What a lot of money we have been wasting on... Read More

How To Kick Your Customer Service Up A Notch!

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Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant... Read More

Customer Service and Marketing that Works

Go into many businesses today and try and get service,... Read More

CRM = Customers (dont) Really Matter

CRM was supposed to bring companies closer to their clients.... Read More

What Every Employee Should Know About Putting Positive Phrases Into Customer Service

If you were a customer on the telephone with a... Read More

The Marvelous World of Metaphors

Recognize metaphors from every angle and round up more insight... Read More

4 Customer Service Mistakes Companies Should Avoid Making

1) Being placed on hold endlessly. Don't you just love... Read More

The Dissatisfied Customer

We, as small business people, naturally dislike complaints from our... Read More

Creating the Right ?Viral Reputation?

Unless you are brand new to business, or have been... Read More

Write a Business Thank-You Note

Have you seen that thing on TV where the gal... Read More

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