Drug testing

Ten Ways to Help You Improve Your Customer Service

1. Stay in contact with customers on a regular basis. Just
as it is bad news to send out too many emails to customers,
it is just as bad to not stay in contact with them.
Customers don't want to feel abandoned. So don't.

Here are three things to help you stay in touch.

(1) Offer them your ezine subscription at least once a
month.
(2) Ask customers if they want to be updated by e-mail when
you make changes to your Web site.
(3) Follow-up after each sale to see if they are satisfied
with their purchase. Send an e-mail out a few days after
their purchase, another in a week or two, and then another
in a month.

2. Create a customer focus group by inviting 10 to 20 loyal
customers to meet regularly. Alternatively, send out a
monthly survey to this group asking for ideas and input on
how to improve your customer service. Give them a reward.
Pay them, give them a gift certificate, or send them free
product.

3. Have a web site that is easy to navigate. Add a
frequently asked question's "FAQ" page and explain anything
that might confuse your customers or visitors. Follow-up
with an electronic survey with questions on how to increase
your site's user-friendliness.

4. Resolve customer complaints quickly and completely.
Answer all e-mail and phone calls within a few hours. This
will show your customers you really care about them.

5. Don't make your customers or visitors hunt for your
contact information. Make it easy for them to contact you.
Offer as many contact methods as possible. Hyperlink all
your e-mail addresses so they don't have to find or type it.
Offer a toll free number.

6. If you have strategic alliances or employees, make sure
they are familiar with your customer service policy. Give
your employees bonuses or incentives to practice excellent
customer service. Tell employees to be flexible with each
individual customer, each one has different concerns, needs
and wants.

7. Give your customers more than they expect. Send thank you
gifts to long time customers. E-mail them greeting cards on
holidays or birthdays if you have their address or online
cards if you only have their e-mail address and name. Give
bonuses to your customers who make a big purchase or
multiple purchases.

8. U-welcome, please, and thank you and can never be over
used. Be polite no matter what. Admit and apologize for
mistakes quickly and make it up to them in BIG ways if you
want them to continue being a customer.

9. Reward in points -- give customers a point for every
dollar they spend. Set up a points-earned sheet. E-mail the
customer an update monthly. If they send you a referral they
get 10 points, if they buy something add 10 more points.

10. If your business is local, invite customers to your
office for lunches, parties, barbecues, dances, seminars or
other special events.

It isn't what you perceive as valuable but what customers
see from their eyes. Yet, sometimes, you just can't please
some folks. If that occurs, do you best and then let it go.
You don't want them for clients anyway.

Catherine Franz, a Certified Professional Marketing &
Writing Coach, specializes in product development, Internet
writing and marketing, nonfiction, training. Newsletters and
articles available at: http://www.abundancecenter.com
blog: http://abundance.blogs.com

limousine chicago service
In The News:

How To Handle Customer Billing Snafus

Q: I just discovered that for the past six months... Read More

Writing The Book On Great Customer Service

Q: One of the big chain bookstores recently opened up... Read More

Become a Customer Enthusiasm-Guru!

One thing all successful small business owners have in common... Read More

Identify Your Silent Customer Service Message

With the growing number of people in every business sector,... Read More

CRM = Customers (dont) Really Matter

CRM was supposed to bring companies closer to their clients.... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant... Read More

Becoming A Solution To Your Customers Problems

Those of us in home based and small businesses are... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It... Read More

Doors by Catering to Your Clients

Clients? they are the most important influence in the success... Read More

We Sell For Less and Our Stores Are a Mess!

What kind of image do you present when marketing your... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

4 Easy Steps to Better Online Customer Support

Customer support is very important when you're running a business,... Read More

Is Your Food Establishment Clean?

Is your restaurant, bar or hotel clean? I mean really... Read More

Hook Me Up With A Human

Oh, what has happened to the carbon-based organizational interface? Many... Read More

Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More

Are You Satisfying Your Customers?

The latest report from the American Customer Satisfaction Index (Michigan... Read More

In the Villa of the Sick Cat -- A Lesson in Customer Care

If you're a pet owner, you know the stress of... Read More

Your Career Plan--Think Like A CEO

You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More

Making the Connection: Customer Relationships That Build Your Business

Have you ever wondered why you often find a coupon... Read More

How to Win the Hearts of Your Customers and Friends

Those of us doing business over the internet have to... Read More

Whatever Happened To Customer Service?

Do you remember the last time you went into a... Read More

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better

Yesterday I went to buy a sandwich at a franchised... Read More

How To Boost Your Bottom Line With Two Little Words

I hate to sound like one of those cheesy get-rich-quick... Read More

The Number 1 Rule for Businesses - Be Professional

Have you ever walked into a store and things looked... Read More

Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?

Are you concerned about customer loyalty? Are your customers so... Read More

induction tunnel best led light bulb Pete's produce ..