Drug testing

The Importance of Good Customer Service

Do you have good customer service? Even for your free giveaways?

I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. They host chats or do online parties. They do giveaways and exchanges and it seems everything that they can do to help promote their business. So why do so many fail to get new customers?

I stumbled across the answer this holiday season. I had attended an online event that had giveaways that were sponsored by WAHP's and their Home-Based Business. I won two awesome products! I was so excited, as they would make wonderful Christmas gifts. I had won these prizes in the beginning of November in plenty of time to receive the prizes and wrap them for the holidays. I even told my son the awesome gift he was going to be able to give to his favorite tutor and he was so excited.

The weeks went by, I had contacted the sponsors and was told numerous times that they will be sending out the prizes ASAP. Well, just yesterday I received one of the prizes. The other, I have no idea if I will ever receive.

Now I know that sometimes things happen that are beyond our control. I understand that as unexpected things came up when I had to send something to another WAHP, but I made sure to inform the person what had happened and make sure I go out of my way to mail the item as soon as possible.

It's really no problem in my book as long as I am informed that something came up and I was not forgotten. BUT when you have contacted a rep numerous times to be told every time that it will be sent out and you never receive the items, you tend to lose faith, not in the company this person represents, but the actual rep themselves.

My point to this article is: Good customer service is not limited to only those who actually purchase items from you. Good customer service also includes those who have won items from you. You do not know who that person is going to give your prize to. I planned on placing those businesses cards in the package for re-orders, if the person liked the items there would have been future business.

As a Home Business Owner and a Direct Sales Rep myself, I keep track of those I do business with. Please remember even if someone did not purchase an item to still treat them like a valued customer. I refer people to others, if I know they have excellent customer service. I have a list of WAHP's that I will gladly refer others to.

Your main goal in doing giveaways, barters, trades, and prizes are to gain more customers. If you do not treat those people like you would your paying customers, you are defeating the purpose of your free giveaways.

Keeping your customers organized

File box with 3x5 cards filled out with names, emails, what they have purchased, birthdays, address, phone number, etc., work well to help keep you organized.

Have a section for paying customers and giveaways and contest winners.

Make a note of when you sent out their items and staple the delivery confirmation receipt to the card.

You can also keep all this information on the computer.

Rebecca White is the Author of "Step by Step Marketing Guide for your Website-How to make your Online Business a Success this Year" and owner of http://www.Advantagemarketing4u.com to learn more on how to make your business a success this year purchase her ebook! This ebook is a toolbox filled with information! Sign up for her bi-monthly newsletter to receive tips and resources http://www.Advantagema rketing4u.com/
internet-marketing-newsletter.html

limousine chicago service
In The News:

And The Difference is... Attitude

I returned a rental car at an airport yesterday. As... Read More

Top 10 customer service tips

1. Hire people who have a service attitude. Some people... Read More

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every... Read More

Customer Service: Stop Sabotaging Your Customer Relationships

If you've called for customer service recently you're familiar with... Read More

Doors by Catering to Your Clients

Clients? they are the most important influence in the success... Read More

It?s Customer Service Stupid: Delivering Customer Service Training That Sticks

"Society is always taken by surprise at any new example... Read More

10 Customer Service Quality Statements to Measure up Against

It might sound quick and simple, to say how well... Read More

What Type Of Software Is This?

The other day while at the book store, I came... Read More

Turning Customer Mistakes Into Raving Fans

When you make a mistake with a customer, should you... Read More

Marketing as a Spiritual Practice

"Marketing as a spiritual practice." It sounds contradictory ? how... Read More

How to Transform Your Voicemail into an Effective Medium of Communication

"Hi this is Randy. Leave me a message after the... Read More

Debt Elimination Scam

May people these days have a problem with mounting debt.... Read More

Is Your Food Establishment Clean?

Is your restaurant, bar or hotel clean? I mean really... Read More

Committed To Your Customer? Prove It When They Complain!

Businesses like to brag in their advertising about quality of... Read More

Your Number One Asset

Customers put you in business, keep you in business, and... Read More

Establishing Yourself as an Expert in the Eyes of Your Customers

The most important aspect of a successful business is developing... Read More

Stellar Customer Service in 10 Simple Steps

If you're like me, you've had plenty of experience with... Read More

Customer Conversion Mistakes That Will Cost You

The following are common mistakes that Sales Managers and Owners... Read More

Minimize The Pain of Check Recovery

$350 million in bad checks are written each and every... Read More

Communicating for Profit and Customer Satisfaction

The President of a 200+ store division of a major... Read More

Clients - What They Want from You

A growing number of individuals are finding themselves called to... Read More

Clients?Do You Really Need Them?

Running a successful business takes a lot of energy and... Read More

Stand Out in Business the Write Way

When was the last time you received a handwritten note... Read More

Become a Customer Enthusiasm-Guru!

One thing all successful small business owners have in common... Read More

Customers - What They Really Want - 6 Secrets of Customer Service

What customers really want can be divided into two areas.Firstly... Read More

led parking lot light fixtures led garage light Pete's produce ..