Drug testing

The Nine Principles of Customer Service for the Travel Industry?

If you want to learn how to get your clients to do your selling for you through excpetional customer service, read on. Learn customer service secrets from tourism professionals, apply them to your business and prosper.

1. Be a Good Listener ? Most important, listen to your customers' concerns and complaints, as well as their praise. Discover what it is they want. Your guests are your best source of information in assessing your services and performance. Well-written guest surveys are invaluable for getting feedback, testimonials, and referrals. Help prospects qualify themselves before signing up. Make sure they understand the rigors, responsibilities, and dangers, as well as the level of exertion, entailed in the experiences you offer.

2. Exceed Expectations ? Under-promise and over-deliver on a consistent basis with exceptional service. This is what they'll remember and tell their friends about. It is amazing how small details can make a big impression. You work hard and spend big money to get qualified prospects to call your office or e-mail you. How professional, informative, and timely is your response? That first contact can set the tone and significantly impact a purchasing decision.

3. Practice Safety - Clients want to know the destination and activities are safe. They will feel more at ease during real or perceived risks if they have been educated about their new activities or environments in advance. Unfortunately, if most human beings' fears or worries are not addressed, their minds will grow weeds, not flowers. Advise on plant, animal, and natural resource cautions. Let them know that there is generally nothing to worry about if they respect the environment and heed your advice. Brief guests on your safety procedures for any excursions without staff away from home base.

4. Provide Great Food - Guests must eat well, never be hungry, and have adequate water and drinks. Fresh food with ample portions served at a scheduled time can make any adventure more memorable and satisfying. If meal service is going to be delayed, provide a little snack to tide guests over.

5. Cater to Sleep Needs - Guests need and want comfortable and peaceful sleep. Make sure everyone is comfortable with his or her bedding. Cater to individual needs by offering single accommodations. Charging an extra cost is okay. Provide easy access to bathrooms with safety procedures for nighttime use. Separate late evening social areas from sleep areas by distance and/or trees or a hill. Hand out earplugs if necessary.

6. Think Comfort - Provide first world standards when possible. Bathroom breaks and bathing is important on a regular basis. Give people every opportunity for comfort: hammocks, beach chairs, portable toilets, whatever you can provide. Never go too long between bathroom breaks. Some guests may have weak bladders and need more frequent breaks to feel comfortable and relaxed. Make sure everyone has adequate water, as well as appropriate clothing and footwear.

7. Be Sensitive to Capabilities - Never exceed physical or mental capacities of guests. Always ask groups and individuals if they are comfortable with the activity and exertion level before and during the activity. Be sensitive to the slowest as well as strongest in the group. Splitting the group into two smaller groups is a good option. Rest as needed. I believe in a trip rating or difficulty system that allows guests and outfitters to jointly participate in selecting the most appropriate trip.

8. Be Fun - Be friendly, helpful, courteous, and fun! Make sure your staff is there for the guests and not for themselves. Good storytellers, jokesters, and musicians can distinguish your staff and company from other companies. Be sensitive with humor and with families with kids. If you cater to kids, employ staff that loves kids. Guests sometimes need encouragement or guidance to try an activity. You are the guide and activity director combined. Discuss activities or mini- classes in advance so guests will know what is happening and when.< br>

9. Provide Information - An informed guest is safer and more relaxed, and has more fun. Our guests are educated and want to learn about their new environment. Assume that guests know little or nothing about their surroundings. Look for opportunities to provide a minimum of three details about each type of surrounding element during any outing. Be prepared to talk about the plants, animals, birds, trees, rocks, geological formations, fish, marine mammals, and shells. Include information about local culture, economy, and history, too. The more we can share, the more value we are providing our guests.

Like other businesses I know and have worked with, you, too, will experience more repeat clients and referrals by applying these details of great customer service. Your business, in time, will prosper like never before!

Since 1994, Tim Warren and Adventure Business Consultants, has helped dozen's of travel business, destinations, tourism Assn. and boards with customer service training, consulting and creating exceptional marketing material. Click Here For Free Bimonthly E-zine ? Tourism Business Success - http://www.AdventureBizSuccess.com News, tips, tools and specials that you can use to increase your travel business success.

limousine chicago service
In The News:

Complaints Are Actually A Good Thing!

Nobody likes to get complaints. They make you question your... Read More

My Child Has Opie Eye!

7:00 a.m., the silence in the house is broken by... Read More

The Logic of Emotion!

Homebuyers are an interesting study. Watching people make their home... Read More

Making Customer Satisfaction Surveys Work

Why bother? Good customer service is the life blood of... Read More

Customer Feedback: Everyone has an Opinion - USE IT!

Have you ever been in a department store and known... Read More

Creating the Right ?Viral Reputation?

Unless you are brand new to business, or have been... Read More

Responding to Complaints

It's possible that in the course of your business dealings,... Read More

Five Tips to Calm Cranky Customers

1. Tis the SeasonRecognize that everyone is frazzled during the... Read More

How to Keep Customers

Who was it that said - "The customer is always... Read More

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most... Read More

Foolproof Customer Service Strategies (That Only A Fool Would Try!)

Ever notice how customer service varies from store to store?... Read More

Restaurant Owners ? How Important are People Skills?

You are serving great food. Your establishment is new, spotless... Read More

It?s Customer Service Stupid: Delivering Customer Service Training That Sticks

"Society is always taken by surprise at any new example... Read More

CRM - Its Relevance

In today's demanding economy, the first line of any business... Read More

5 Ways Customer Service Managers are Implementing to Increase Customer Focus

According to a Forum Corporation survey of commercial customers lost... Read More

Communicating Value

Abstract: People buy for their reasons, not yours. This article... Read More

Customer Service Is Dying - and Im Not Feeling So Good Myself

Have you ever called a company and been greeted with... Read More

Oil Change Customer from Hell or Hoax; You Decide

Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More

The Sellers Creed

I will not make sales. I will make Customers.I will... Read More

Restaurant Scheduling for Success

- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More

The Art of Giving Great Service

Sales is tough to get right, and depends on retaining... Read More

What You Need to Know About CRM

1. It's all about the customer. Some companies focus too... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I... Read More

Quality vs. Quantity

There is a battle in Call Centers. The teams are... Read More

medium base led bulbs led par 38 bulbs Pete's produce ..