Drug testing

What Every Employee Should Know About Putting Positive Phrases Into Customer Service

If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?

* I'm sorry. I didn't get that.
* I can't understand what you're trying to say.

* Yes, Mr. Jones, I'll be happy to do that for you.
* All right. I'll see what I can do about it.

* It will take a few minutes. Would you like me to call you back?
* Hold on. I'll be right with ya.

* Thank you for waiting. I have that information now.
* You're out of luck. We don't sell that any more.

* Would you spell your name, please?
* What did you say your name was?

* Thank you. I'll check for you.
* Okay. Let me see if I can find out about it from someone.

* I'm sorry. Mr. Smith is away from his desk. May I help you?
* He's still out to lunch. I don't know when he'll be back.

By now you can certainly see and feel the advantage that using positive phrases creates for your organization, your customer, your organization, and yourself. Positive phrases cause positive outcomes for everyone involved.

When you're positive with your customers, they'll be positive with you. After all, isn't that what doing business is all about?

Be courteous and professional with others and watch the benefits fall into your lag. It's guaranteed.

Remember: When you maximize your potential, everyone wins. When you don't, we all lose.

? Etienne A. Gibbs, MSW

PERMISSION TO REPUBLISH: This article may be republished in ezines, newsletters, and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box, and live web site link. Although advance permission is not required, please notify us at execandgroup-consulting@yahoo.com when you use this article.

Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts lectures, seminars, webinar, and writes articles on his theme: ... helping you maximize your potential. He offers management, marketing, and parenting resources at his Maximizing Your Potential blog.

limousine chicago service
In The News:

Five Ways To Wow Your Client

Running a business is about providing goods and services to... Read More

How to Deliver Exceptional Customer Service

Having been in business a number of years, I'm amazed... Read More

Post Office, Incredible Lady Postmaster

There are two Post Offices that I routinely visit. One... Read More

What Do Your Clients REALLY Think of You?

*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More

Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support

Despite rumors to the contrary, the Web is not dead.... Read More

Why Passenger Surveys are a Transport Operators Best Friend

Public transport operators who already use passenger surveys may not... Read More

Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More

Debt Elimination Scam

May people these days have a problem with mounting debt.... Read More

Learning from Your Employees and Customers Complaints

Listening to complaints, whether they're reasonable or not, is a... Read More

Aint We Wonderful!

It may come as a surprise to you to discover... Read More

Doors by Catering to Your Clients

Clients? they are the most important influence in the success... Read More

Profit from a Customer Service Recovery Program

A client recently said to me: "Most days things seem... Read More

We Got It Wrong: Never Under Promise & Over Deliver

You know how it is, you believe something for so... Read More

Complaints Are Actually A Good Thing!

Nobody likes to get complaints. They make you question your... Read More

Empowering Customer Service Vital

It never fails to amaze me how many companies have... Read More

Finding Out Why a Potential Customer is Calling On You

Our challenge as the business owner/sales person answering the telephone,... Read More

Dealing with People - Words to Avoid

You probably realise how the wrong tone of voice and... Read More

Whats For Lunch?

As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More

At the Carwash; The Customer really is always Right

You have no doubt heard the saying that the customer... Read More

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every... Read More

How to Succeed in Business Without Compromising Your Integrity

I spent some twenty years in the corporate world, for... Read More

What Every Employee Should Know About How to See Customers Problems from Their Creative Side

Customer Service is a blessing and a curse; a blessing... Read More

And The Difference is... Attitude

I returned a rental car at an airport yesterday. As... Read More

Improving Customer Service

Improving customer service starts at the top - with us... Read More

Putting The Serve Back Into Customer Service

Good service is easy to spot and hard-to-find. Mediocre service... Read More

roadway lights energy saving street lighting Pete's produce ..