Drug testing

Whatever Happened To Customer Service?

Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?

Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember.

Let me tell you what happened this week?

I belong to a well-known trade exchange which I have found very useful for my business. I wanted to purchase a suitcase from a particular store which usually takes trade dollars. From time-time the store will limit the use of trade dollars if they have reached their maximum for the month. Anyhow I quickly discovered this wasn't going to be my lucky day.

I walked in and the assistant who was sitting down behind the counter (and remained there), didn't smile. She barely acknowledged me with what looked like a scowl. I had interrupted her reading time. (She was so busy, there was no-one in the store). I then politely (yes I can be polite sometimes) asked her if they were accepting trade dollars as I wanted to purchase a suitcase. She turned around to the owner who was sitting behind her doing some bookwork and repeated my question. The owner stayed seated, didn't look up and told her assistant "No".

The assistant then relayed to me that "we are not accepting trade dollars at the moment, but we have good deals for cash".

She remained seated all that time. I didn't answer and walked straight out the front door with my cash sitting in my purse.

No matter how good their "cash" deals were going to be, if I was going to spend my hard-earned money anywhere, it definitely would not be with them!

The 'Colour- blind to service' Copy Centre

I had spent thousands of dollars with a printing company over a couple of years. A couple of times I was told by one of the staff, when they've been snowed under "Mary's too busy to speak with you at the moment, I'll have to get her to call you back when she's got more time". Needless to say I didn't remain with them.

The 'Can't do that' Caf?

We went to a local caf? which we hadn't been to for a while and I was told by the waiter that "no, we can't do that". I wanted a particular type of sandwich which wasn't on the set menu. I informed the abrasive young waiter that "yes, you can". That got him scared and the order I wanted turned up within 5 minutes.

Are Customers Important to Business?

Of course they are. No customers, no business. Yet why are businesses deliberately driving customers away? It's ridiculous isn't it?

About The Author

Lorraine specialises in working with businesspeople showing them how to dramatically boost their productivity, reduce the stress and the mess in their lives and have more time for enjoying their life. www.office-organiser.com.au, lorraine@office-organiser.com.au

limousine chicago service
In The News:

What?s in a Name?

Different people call their Customers by different names. If they... Read More

Customer Service and The Human Experience

Historically, customer service was delivered over the phone or in... Read More

Client Service as a Competitive Advantage

As someone who has been heavily involved facilitating strategic planning... Read More

Identify Your Silent Customer Service Message

With the growing number of people in every business sector,... Read More

Five Ways To Wow Your Client

Running a business is about providing goods and services to... Read More

What Every Manager Should Know About Seeing the World from Where the Customer Is Standing

It is important to remember that the customer doesn't necessarily... Read More

The Great American Customer Service Unawareness Campaign

Q: I'm so sick of you so-called business experts always... Read More

How Not to Get Stiffed, Improving Your Collection Procedures

Some businesses have slow paying customers or past due balances... Read More

CRM - Its Relevance

In today's demanding economy, the first line of any business... Read More

What Every Manager Should Know About How to Prevent Customer Service Conflicts

There are five techniques that have been proven to be... Read More

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you... Read More

Minimize The Pain of Check Recovery

$350 million in bad checks are written each and every... Read More

Turning Customer Mistakes Into Raving Fans

When you make a mistake with a customer, should you... Read More

Customer Service, the Internets Primary Neglected Business Concern

Customer service is everything to a business. Just look at... Read More

Raising The Bar For Online Magazine Subscription Services And Customer Service

After years of flying below the radar in the magazine... Read More

Sending Mixed Signals Can Send Your Clients Away

I call it the "wave and roll."You walk up to... Read More

Customer Service Tips for Mail Order Businesses

Can we be too good to our customers?... Read More

Invalid Excuses for Poor Business Results - The Weather

Note to Kmart: It wasn't about the weatherIn the 1970s... Read More

4 Things Your Clients Want From Your Company

Sure, all clients are different. They have different kinds of... Read More

8 Critical Steps to Establish a Customer Service Culture

"Every company's greatest assets are its customers, because without customers... Read More

Be A Resource

What is one of the greatest ways to add value... Read More

The Art of Giving Great Service

Sales is tough to get right, and depends on retaining... Read More

Basic Levels of Consumer Integrity that Presently Permeates Society

Reality is not always pretty. But here is a tad... Read More

Developing A Customer Complaint System

Background The company was experiencing an increase in the number... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how... Read More

bulbs fixtures led lighting savings Pete's produce ..