Drug testing

Whatever Happened To Customer Service?

Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?

Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember.

Let me tell you what happened this week?

I belong to a well-known trade exchange which I have found very useful for my business. I wanted to purchase a suitcase from a particular store which usually takes trade dollars. From time-time the store will limit the use of trade dollars if they have reached their maximum for the month. Anyhow I quickly discovered this wasn't going to be my lucky day.

I walked in and the assistant who was sitting down behind the counter (and remained there), didn't smile. She barely acknowledged me with what looked like a scowl. I had interrupted her reading time. (She was so busy, there was no-one in the store). I then politely (yes I can be polite sometimes) asked her if they were accepting trade dollars as I wanted to purchase a suitcase. She turned around to the owner who was sitting behind her doing some bookwork and repeated my question. The owner stayed seated, didn't look up and told her assistant "No".

The assistant then relayed to me that "we are not accepting trade dollars at the moment, but we have good deals for cash".

She remained seated all that time. I didn't answer and walked straight out the front door with my cash sitting in my purse.

No matter how good their "cash" deals were going to be, if I was going to spend my hard-earned money anywhere, it definitely would not be with them!

The 'Colour- blind to service' Copy Centre

I had spent thousands of dollars with a printing company over a couple of years. A couple of times I was told by one of the staff, when they've been snowed under "Mary's too busy to speak with you at the moment, I'll have to get her to call you back when she's got more time". Needless to say I didn't remain with them.

The 'Can't do that' Caf?

We went to a local caf? which we hadn't been to for a while and I was told by the waiter that "no, we can't do that". I wanted a particular type of sandwich which wasn't on the set menu. I informed the abrasive young waiter that "yes, you can". That got him scared and the order I wanted turned up within 5 minutes.

Are Customers Important to Business?

Of course they are. No customers, no business. Yet why are businesses deliberately driving customers away? It's ridiculous isn't it?

About The Author

Lorraine specialises in working with businesspeople showing them how to dramatically boost their productivity, reduce the stress and the mess in their lives and have more time for enjoying their life. www.office-organiser.com.au, lorraine@office-organiser.com.au

limousine chicago service
In The News:

5 Ways Customer Service Managers are Implementing to Increase Customer Focus

According to a Forum Corporation survey of commercial customers lost... Read More

Making Your Contacts Work For You

The best way to explain this concept is to tell... Read More

CRM For Beginners ? Customer Relationship Management Basics

In order to maintain a successful business, the business must... Read More

How To Keep Your Customers Coming Back -- Understanding Customer Retention

Why do some businesses offer points, stamps or every tenth... Read More

7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers

If you think customer relationship management is just a piece... Read More

Mexico: Online Ordering?Dont!

I got it into my head sometime in December 2004... Read More

What You Need to Know About CRM

1. It's all about the customer. Some companies focus too... Read More

From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer

It's a salesperson's worst nightmare- the phone call that comes... Read More

Be A Resource

What is one of the greatest ways to add value... Read More

Listening to Customers - 5 Tips

In a strange juxtapositioning of articles, this month's UK '... Read More

4 Easy Steps to Better Online Customer Support

Customer support is very important when you're running a business,... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant... Read More

My Child Has Opie Eye!

7:00 a.m., the silence in the house is broken by... Read More

Hook Me Up With A Human

Oh, what has happened to the carbon-based organizational interface? Many... Read More

Customer Service and Marketing that Works

Go into many businesses today and try and get service,... Read More

Whatever Happened To Customer Service?

Do you remember the last time you went into a... Read More

10 Customer Service Quality Statements to Measure up Against

It might sound quick and simple, to say how well... Read More

It Is All About Customer Service!

In this day of terrible customer service, it should come... Read More

Are You A Coward? I Was

Over the last month, I have come to hate emails... Read More

Under Promise & Over Perform: The Art of Managing Customer Expectations

I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More

Dont Eliminate The Middle Man - Add One

Today, there are situations when we actually add a "middle... Read More

Complaints Are Actually A Good Thing!

Nobody likes to get complaints. They make you question your... Read More

Handling Customer Complaints

Even the best business will receive an occasional customer complaint.... Read More

Say It With Humor

When you own a business, you may find yourself in... Read More

What?s in a Name?

Different people call their Customers by different names. If they... Read More

neptun lighting induction new street lighting Pete's produce ..